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  • January 1, 2010

    Q & A: A Crisis in Customer Service? Not So Much

    Is there a customer service crisis in the animal welfare field? Animal Sheltering editor Carrie Allan talks to staff of Maddie's Fund and the Petfinder Foundation about the results of a "secret shopper" program they conducted last summer at a series of rescues and shelters.

  • January 1, 2010

    More Details, Please …

    Because the newly redesigned Form 990 requires nonprofits to provide significantly more information to the IRS, its completion requires more time and effort on the part of shelter administrators.

  • January 1, 2010

    The "101" Department: Keys to a Cool Shelter Website

    As more and more potential adopters use the Internet to seek a new pet, it's become essential for shelters to have an online presence, and to ensure that presence contains some basic key elements. Learn about them here, and see if your site's working for you!

  • January 1, 2010

    Chipping Away at an Old Problem

    A recent study published in JAVMA suggests that microchipping and database registration should happen concurrently.

  • January 1, 2010

    Get Smart—and Certified—at HSU

    Humane Society University, an affiliate of The HSUS, has received a license as a higher education degree-granting institution by the District of Columbia Education Licensure Commission. What does that mean for you? Read on.

  • January 1, 2010

    Kicking Butt and Taking Puppies

    Want to help The HSUS put puppy mills out of business and find good homes for dogs who have never known anything but a wire cage? Check out our new Placement Partners program.

  • January 1, 2010

    Making It Work

    Amber Van Leuken, grant writer (and former assistant manager) at the Ark-Valley Humane Society in Buena Vista, Colo., recounts how the shelter revamped its volunteer program to fit its needs, rather than simply making do with whoever walked in the door that day.

  • November 1, 2009

    People Care Starts with You

    Shelter staff experience a stressor that those in other helping professions do not: Some are asked to end the lives of the very creatures they have saved and nurtured. It's little wonder that the stress can reach a boiling point'but there are ways to cope.

  • November 1, 2009

    People Power: A Plane Solution

    A raid in March 2009 rescued more than 300 dogs from the misery of a puppy mill in Arkansas, setting them on the road to new lives. But not all of them got on the road. Some took to the air, thanks to a retired pilot from Colorado.

  • November 1, 2009

    Field Trip: Safe Haven for Donkeys in the Holy Land

    Although most people in her part of the world consider donkeys to be "the lowest form of life," Lucy Fensom's Safe Haven for Donkeys in the Holy Land offers these often abused and neglected creatures a second chance.

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