Client Service Representative-Full Service Veterinary Clinic
The East Bay SPCA is looking for a full-time Client Service Representative to work at their clinic in Oakland. The Client Service Representative is accountable to the Veterinary Clinic Manager. Responsible for greeting and processing clients, answering phone calls as needed, scheduling appointments, daily reconciliation of all transactions, filing of client records, educating the public on general health care and ensuring that excellent client care is delivered at all times. RESPONSIBILITIES: • Acknowledge and greet all clients in a professional and timely fashion. • Properly and accurately prepare all client records • Accurately prepare invoices for clients in the clinic. • Handle all financial transactions and reconcile client files as needed. • Answer telephone calls promptly and professionally. • Schedule all exam and surgery appointments. • Make appointment reminders and follow-up calls. • Complete and file all client records daily. • Obtain the files for all appointments scheduled for the next day and make them available to the veterinarian for review. • Maintain a well-organized, clean, and well stocked reception and office area. • Clean and maintain the front lobby area. • Educate the clients on general animal care and welfare within the scope of EBSPCA training and as approved by the veterinarian and veterinarian staff. • Process all forms and other paperwork required for intake and discharge of animals. • Prepare prescription labels for pain meds. • Reconcile the financial transactions to submit each day. • Enter client/patient data into the computer and perform other related computer functions, as needed. • Provide general office support such as typing, filing, sorting material, preparing forms.
Contact Information Laurene Drewry MMW-HR 8323 Baldwin Street Oakland, CA 94621 925-765-9623 email@example.com www.eastbayspca.org
Closing Date: November 11, 2013
Posted: September 11, 2013