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FEATURES
At Their Service ... With a Smile
Good customer service at shelters has never been more critical. With the massive Shelter Pet Project campaign reaching out using the Internet, TV, radio, print, and outdoor advertising, the potential for increased adoptions is huge. Many people will attempt to adopt a pet for the first time, and their experiences have the potential to impact shelters for years to come.
People Care Starts with You
Those at high risk of compassion fatigue are most commonly found in helping professions—doctors, nurses, police officers … and animal shelter workers. But shelter staff experience a stressor the other groups don’t have to confront: Some are asked to end the lives of the very creatures they have saved and nurtured. It’s little wonder that the stress can reach a boiling point—but there are ways to cope.
DEPARTMENTS
Letterbox
Scoop
- The Catnip Conundrum
- Creating Pro-Kitty Cities
- Show Me the Money: Using Saws to Make Room for Paws
- Add a Little Color to Your Shelter
- The Dollars and Sense of Spay/Neuter for Cats
- A Fitting Solution
- Reach Kids with Humane Lessons and Earn Extra Funds
- Hounding Shelters
- Looking at a Hoarder
- To the Rescue: Mini-Marketers Make Matches
- People Power: A Plane Solution
- Mouthpieces: Why Are the Kitties Sneezing?
- Field Trip: Safe Haven for Donkeys
- Wild Things: Black Bears
Coffee Break 
In your space, you told us about your heroes and mentors in the animal welfare field—the people who inspired you, or showed you the ropes—and why they were so influential.
Creature Feature
Chicken keeping is on the upswing as a hobby, and for some, caring for their own little flock of clucking pets has become a passion. But for others, the charm wears off quickly, and that’s caused an increase of surrender inquiries at some shelters and rescue groups.
The “101” Department
For shelter staff, keeping track of animals is a bedrock responsibility: If you mistake one animal for another, you might adopt out the wrong cat, administer an improper medication, fail to keep a dog for the required holding period, or, worst of all, euthanize the wrong animal. And yet proper identification is a task that many shelters neglect. Correctly identifying animals in a shelter requires staff to pay attention to the details—starting at the moment an animal comes through the door.
Q & A
Animal welfare issues are just one of the passions of the Indigo Girls, the Grammy-winning, politically active folk-rock duo who’ve been making hearts and minds sing for more than 20 years.
Shelter Medicine
In the shelter, it’s hard to tell the difference between truly feral cats and those who are tame but acting frightened and reactive. The way you handle these cats can make all the difference—with time and TLC, they will show their true colors.
Behavior Department
Using a clicker to change the behavior of animals isn’t new, but not everyone knows that clickers can benefit cats as well as dogs. A handful of volunteers, armed with clickers, fresh treats, and a few simple instructions, can reduce feline stress and bring shelter cats out of their shells.
Off Leash
The Sacramento SPCA recently unveiled a series of ads using iconic animal cartoon characters—or, more precisely, their absence—to show that when pets aren’t around, there’s a void in our lives.
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