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Animal Sheltering Magazine Articles |
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Coffee Break: Your Favorite Service or Program Provided to the Public
In your space, you told us about your favorite service or program that your organization provides to the public, and why you think it’s important.  More...
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The "101" Department: Sweating the Small Stuff
Sometimes sweating the small stuff can be a good thing—especially when little details translate to a big public response. Inside are eight simple steps to a mini-makeover, ones you can take without shouldering the cost for a surgical facelift. More...
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Opening Up
Inspired by a collection of essays in Animal Sheltering, a shelter staffer shares her organization’s evolving perspective on adoptions. More...
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What Happens After “Happily Ever After”?
The Michigan Humane Society tracks animals beyond their fairytale endings, making for more successful matches, happier adopters, and more confident staff. More...
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The Behavior Department: Bad, Bad Cats—Whatcha Gonna Do?
A post-adoption survey helps the Animal Rescue League of Boston figure out how their adopted cats are getting on in their new homes. More...
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Judgment Calls
Interactions between the adoption counselor and the potential adopter are always charged with uncertainty. We present essays from both sides of the counter. More...
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The Behavior Department: New Research Helps Adopters Meet Their Feline Soul Mates
The ASPCA's Feline-ality program matches cats to people through examination of their personalities and behaviors. More...
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Phone Finesse
Learn what it takes to be a smooth operator. More...
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The Art of Defusing Conflict
Learn how to keep your cool and prevent a volatile confrontation on the job using proven conflict resolution techniques. More...
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Customer Service Survey: Field Services
If you’ve ever wondered how the public sees your organization, or if you’ve gotten the sense that your staff may need additional training in client service, a survey is a great tool to help pinpoint where your agency excels and where it could use some improvement. This sample survey from the field services division of the Fort Worth Public Health Department in Texas, which oversees the city’s animal care and control, is a great template for developing a questionnaire specific to your agency’s needs. More...
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ShelterSpeak: Public Inquiries about Animal Disposition
How does your organization handle inquiries from the public about animal disposition? Do you reveal whether an animal has been adopted or euthanized? Why or why not? More...
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How to Set Up a Visiting Room
A friendly, welcoming visiting room can help man and critter find out if they're right for each other before rushing into a lifetime commitment; it's also a great chance to do some humane educating. More...
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It's a Voice Mail Jungle Out There
A phone tree can be a modern miracle for your shelter, but it can also frustrate supporters and threaten your ability to help animals in danger. It all depends on how you use it. More...
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Public Relations: It's in the Cards
By producing trading cards for animal control personnel, a few municipal agencies are helping officers make some memorable introductions. More...
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Clothes Make the Animal Control Officer
A humane society/animal control director asks ACOs to leave the military garb behind and instead dress the part of caring professionals. More...
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Selling Your Organization's Messages
A former executive director introduces the concept of "social marketing," an approach that helps shelters accomplish their goals by listening to the customer. More...
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Agency Finds a New Vehicle to "Pedal" Its Message
A Florida animal services agency finds that two wheels are better than four when it comes to delivering messages about responsible pet ownership. More...
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Citizen Complaint Affidavit Form
This complaint form from Orange County (Florida) Animal Services helps officers solve problems involving stray animals. More...
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Follow-Up Postcard
A simple postcard used by the Houston SPCA helps keep animal cruelty complainants in the loop. More...
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What Makes an Effective ACO?
Today’s animal control officer does much more than control animals. To be effective, modern ACOs rely more on their manners than they do their muscles. More...
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Our Adoption Process And Why We Do It This Way
This information sheet from the Chester County (Penn.) SPCA educates prospective adopters about the adoption process. More...
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