What’s the Diagnosis?
New evaluation program aims to help shelters improve staff retention and morale. More...

Phone Finesse
Learn what it takes to be a smooth operator. More...

Slowing the Revolving Door: Strategies for Improving Staff Retention, Part 2
This second of two articles on staff retention investigates the benefits of ensuring a support network for staff and the importance of providing training and opportunities for advancement. More...

Workplace Culture Agreement
The road to a healthy work environment can start with a simple document that describes the ideal interactions among staff. More...

Shelter Diagnostic System
This is an assessment tool designed to help private and public animal shelters run better by surveying employees and making specific recommendations based on survey results. More...

Shelter Evaluation Program
Through the HSUS's Shelter Evaluation program, we study and evaluate every aspect of your animal services agency. We then provide you with the tools to help streamline your operations and develop innovative, cost-effective programs that serve your community and protect its animals. More...

Compassion Fatigue in the Animal-Care Community
In this ground-breaking book, two prominent leaders in the field examine the causes of compassion fatigue and offer help to those who suffer from it. More...