rescue. reunite. rehome. rethink.
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  • July 1, 2015

    Check Yourself Before You Wreck Yourself (and Your Work)

    The Human Animal session at Animal Care Expo gave some shelter leaders time on the couch with a "therapist" to explore judgements they'd made in the past, and how judgements may be hurting our communities now.

  • January 1, 2015

    Who Let the Dogs Out?

    Todd Cramer of PetSmart Charities urges shelters to skip the rigid adoption criteria, focusing instead on a conversation to determine how a potential match might work.

  • January 1, 2015

    The Third Degree

    Even the most well-meaning staff can sometimes come across more like interrogators than partners when speaking with would-be adopter. Is your adoption form turning up the heat on qualified candidates?

  • July 1, 2014

    Interview Confidential

    Tips for job-seekers about what makes a candidate stand out and tips for those hiring about how to find the right staff.

  • January 1, 2014

    Going the Extra Smile

    Interview with Kirt Manecke, author of "Smile: Sell More with Amazing Customer Service", aiming to give shelters and other nonprofits a crash course in people-pleasing.

  • September 1, 2013

    Mouthpieces: Don't Leave Pets in Hot Cars

    This reproducible poster reminds owners that, even after summer ends, warm weather still makes it dangerous to leave pets alone in parked cars.

  • September 1, 2013

    Service with a Smile

    Customer service matters. As rescuers, it’s easy to forget that in order to help our organizations grow and be able to place more animals, we have to take care of people, too.

  • May 1, 2013

    The Placement Conundrum

    In this article, we explore adoption policies, and what we in the rescue community can do to ease the adoption process while continuing to place animals into safe and permanent homes.

  • May 1, 2013

    Mouthpieces: Too Much of a Good Thing

    This reproducible poster encourages pet owners to spay or neuter their feline companions.

  • March 1, 2013

    Mouthpieces: An Easter Bunny Will Still Need You at Halloween

    This installment of Mouthpieces reminds people looking to adopt a rabbit for Easter that bringing a bunny into the family is a long-term commitment that requires careful consideration.

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