rescue. reunite. rehome. rethink.
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Articles

  • September 1, 2012

    What Now?

    When people relinquish a pet, they often ask what will happen to the animal. Here is a thoughtful look at how shelter staff might answer questions about the fate of surrendered animals and possibly prevent those animals from being relinquished.

  • September 1, 2012

    Establishing Your Bona Fidos

    Shelters and rescues sometimes view each other with a degree of suspicion. But it doesn’t have to be that way. We explore the source of the problems—and ways that rescue groups can get past them to prove that they’ll be great allies.

  • July 9, 2012

    ASPCA Pro - Meet the Adopters Workshop

    The Meet the Adopters workshop helps those who work in shelters, rescues, and animal controls to increase animal adoptions and improve their quality.

  • July 1, 2012

    Mouthpieces: Your Smile Could Save a Life

    This Mouthpieces poster is designed to remind your staff how important it is to provide good customer service to shelter visitors.

  • July 1, 2012

    The Neighs Have It

    After helping local animal control with a heartbreaking horse case, veterinarian Grant Miller was inspired to found CHANGE. The group started small—collecting spare change in water bottle jugs—but now has attracted more than 200 volunteers and rescued more than 75 horses.

  • July 1, 2012

    People Power: Stay Awhile

    Camp K9 in Indiana provides a fun and comfortable place for a varying mix of day campers, grooming customers and foster dogs to romp, rest and play together.

  • July 1, 2012

    Cats are from Mars?

    Jackson Galaxy set out to be a musician, but wound up a cat behavior guru and the star of Animal Planet’s My Cat From Hell. The patron saint of conflicted cats discusses his career and shares his insights into the workings of the feline mind.

  • June 8, 2012

    Maddie's Fund and Petfinder - When the Adopters Show Up, Will Your Shelter Be Ready?

    Petfinder.com conducted a shelter visitor survey to find out what kind of customer service potential adopters received while at the shelter.

  • June 8, 2012

    Maddie's Fund and Petfinder - Customer Service Do's and Don'ts, Part II

    Maddie's Fund and Petfinder.com teamed up on a Customer Service Awards Program to provide cash and local publicity for groups with good customer service. See what happened when "Secret Adopters" emailed, called and visited shelters and rescues.

  • June 8, 2012

    Petfinder - How Customer Service Works

    Petfinder puts an animal welfare slant on the "Customer Service" article from howstuffworks.com.

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