March 1, 2008
The Michigan Humane Society tracks animals beyond their fairytale endings, making for more successful matches, happier adopters, and more confident staff.
January 1, 2008
A post-adoption survey helps the Animal Rescue League of Boston figure out how their adopted cats are getting on in their new homes.
September 1, 2007
Interactions between the adoption counselor and the potential adopter are always charged with uncertainty. We present essays from both sides of the counter.
May 1, 2007
The ASPCA's Feline-ality program matches cats to people through examination of their personalities and behaviors.
March 1, 2005
Learn what it takes to be a smooth operator.
March 1, 2004
Learn how to keep your cool and prevent a volatile confrontation on the job using proven conflict resolution techniques.
January 1, 2003
If you've ever wondered how the public sees your organization, or if you've gotten the sense that your staff may need additional training in client service, a survey is a great tool to help pinpoint where your agency excels and where it could use some improvement. This sample survey from the field services division of the Fort Worth Public Health Department in Texas, which oversees the city's animal care and control, is a great template for developing a questionnaire specific to your agency's needs.
September 1, 2002
How does your organization handle inquiries from the public about animal disposition? Do you reveal whether an animal has been adopted or euthanized? Why or why not?
September 1, 2001
A friendly, welcoming visiting room can help man and critter find out if they're right for each other before rushing into a lifetime commitment; it's also a great chance to do some humane educating.
May 1, 2001
A phone tree can be a modern miracle for your shelter, but it can also frustrate supporters and threaten your ability to help animals in danger. It all depends on how you use it.