rescue. reunite. rehome. rethink.
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Articles

  • March 1, 2008

    What Happens After "Happily Ever After"?

    The Michigan Humane Society tracks animals beyond their fairytale endings, making for more successful matches, happier adopters, and more confident staff.

  • January 1, 2008

    The Behavior Department: Bad, Bad Cats Whatcha Gonna Do?

    A post-adoption survey helps the Animal Rescue League of Boston figure out how their adopted cats are getting on in their new homes.

  • September 1, 2007

    Judgment Calls

    Interactions between the adoption counselor and the potential adopter are always charged with uncertainty. We present essays from both sides of the counter.

  • May 1, 2007

    The Behavior Department: New Research Helps Adopters Meet Their Feline Soul Mates

    The ASPCA's Feline-ality program matches cats to people through examination of their personalities and behaviors.

  • March 1, 2005

    Phone Finesse

    Learn what it takes to be a smooth operator.

  • March 1, 2004

    The Art of Defusing Conflict

    Learn how to keep your cool and prevent a volatile confrontation on the job using proven conflict resolution techniques.

  • January 1, 2003

    Customer Service Survey: Field Services

    If you've ever wondered how the public sees your organization, or if you've gotten the sense that your staff may need additional training in client service, a survey is a great tool to help pinpoint where your agency excels and where it could use some improvement. This sample survey from the field services division of the Fort Worth Public Health Department in Texas, which oversees the city's animal care and control, is a great template for developing a questionnaire specific to your agency's needs.

  • September 1, 2002

    ShelterSpeak: Public Inquiries about Animal Disposition

    How does your organization handle inquiries from the public about animal disposition? Do you reveal whether an animal has been adopted or euthanized? Why or why not?

  • September 1, 2001

    How to Set Up a Visiting Room

    A friendly, welcoming visiting room can help man and critter find out if they're right for each other before rushing into a lifetime commitment; it's also a great chance to do some humane educating. 

  • May 1, 2001

    It's a Voice Mail Jungle Out There

    A phone tree can be a modern miracle for your shelter, but it can also frustrate supporters and threaten your ability to help animals in danger. It all depends on how you use it.

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