rescue. reunite. rehome. rethink.
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Articles

  • May 1, 2010

    Coffee Break: Naming Adoptable Animals

    In your space, you told us how your organization handles naming adoptable animals, who does it, if any names are forbidden, and whether some names have more appeal to adopters.

  • May 1, 2010

    Reaching Out to the Senior Community

    Older and wiser, the retirement set can be great resource for shelters'and vice versa.

  • March 29, 2010

    Sample: San Francisco SPCA - Client Services Standards Manual

    This includes great examples of phrases to avoid and what to replace them with along with ways to deal with difficult clients.

  • March 1, 2010

    The "101" Department: Helping Cats Find Their Happy Place

    A cat adoption space should appeal to both felines and the people who come to see them. Learn how shelters are sprucing up their cat rooms with elements that keep cats engaged and please potential adopters, too.

  • March 1, 2010

    Mouthpieces: Hey, You! Yeah, I'm Talking to You.

    In this issue, Mouthpieces uses a little humor to help you promote some of the smaller creatures you may have for adoption, such as hamsters, rabbits, ferrets, and mice.

  • March 1, 2010

    Coffee Break: Staying Calm When You're About to Lose Your Cool

    In your space, you told us about the times you've come close to losing your cool with a frustrating member of the public, but managed to save a difficult situation by staying calm and polite.

  • January 1, 2010

    A More Perfect Union

    The experts weigh in on how to help adopters find a suitable bunny companion for their pet rabbit.

  • January 1, 2010

    Q & A: A Crisis in Customer Service? Not So Much

    Is there a customer service crisis in the animal welfare field? Animal Sheltering editor Carrie Allan talks to staff of Maddie's Fund and the Petfinder Foundation about the results of a "secret shopper" program they conducted last summer at a series of rescues and shelters.

  • January 1, 2010

    The "101" Department: Keys to a Cool Shelter Website

    As more and more potential adopters use the Internet to seek a new pet, it's become essential for shelters to have an online presence, and to ensure that presence contains some basic key elements. Learn about them here, and see if your site's working for you!

  • January 1, 2010

    Mouthpieces: It Takes a Long Time to Get This Sweet

    This installment of Mouthpieces encourages potential adopters to take a second look at the senior cats and dogs in your care.

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