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Articles

  • July 1, 2003

    New Academy Offers Training to East Coast ACOs

    For East Coast agencies that want their officers to receive excellent training but don't have the budget to send them to conferences all over the country, a new educational resource will provide an opportunity for learning without the drawbacks of long-distance travel.

  • July 1, 2003

    Book Gives ACOs a Lesson in Crafting Lesson Plans

    If you'd like to talk to local elementary school students about what you do but you aren't sure where to begin, a new book from the National Association of Humane and Environmental Education can help.

  • July 1, 2003

    Both Sides Now

    After more than two decades in the trenches at Alachua County Animal Services in Gainesville, Florida, John Snyder "crossed over" to work for The Humane Society of the United States. But he's not on the "dark side"'he's on everybody's side, doing what he can to help both public and private agencies get the respect and resources they need from their communities.

  • March 1, 2003

    In Practice: Good Samaritan Postcards

    Developed by Kate Pullen when she was the director of the Animal Welfare League of Alexandria in Virginia, the card was designed to thank people who care enough to pick up strays and deliver them to the shelter.

  • January 1, 2003

    Weighing in on the Scales

    HSUS Director of Captive Wildlife Protection Richard Farinato discusses the challenges and consequences of caring for and placing reptiles.

  • January 1, 2003

    Hire Education

    By learning to screen applicants effectively through careful resume review and detailed interviews, shelter managers can avoid making bad choices and learn to select people who have what it takes to become dedicated, long-term employees. 

  • January 1, 2003

    Customer Service Survey: Field Services

    If you've ever wondered how the public sees your organization, or if you've gotten the sense that your staff may need additional training in client service, a survey is a great tool to help pinpoint where your agency excels and where it could use some improvement. This sample survey from the field services division of the Fort Worth Public Health Department in Texas, which oversees the city's animal care and control, is a great template for developing a questionnaire specific to your agency's needs.

  • January 1, 2003

    Training Film Helps Police Fight Animal Abuse

    Law enforcement officers who need to learn more about investigating cruelty cases will find a new training video a valuable tool.

  • November 1, 2002

    How to Host a Volunteer Orientation

    Planning in advance will not only help you develop a great volunteer orientation, it can also head off potential tensions between staff and the volunteers you decide to take on.

  • May 1, 2002

    Please, Sir, May I Have Some More?

    A long-time animal control supervisor provides tips on how to finagle funds from municipal financiers.

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