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Articles

  • March 1, 2010

    Mouthpieces: Hey, You! Yeah, I'm Talking to You.

    In this issue, Mouthpieces uses a little humor to help you promote some of the smaller creatures you may have for adoption, such as hamsters, rabbits, ferrets, and mice.

  • March 1, 2010

    Coffee Break: Staying Calm When You're About to Lose Your Cool

    In your space, you told us about the times you've come close to losing your cool with a frustrating member of the public, but managed to save a difficult situation by staying calm and polite.

  • January 1, 2010

    Q & A: A Crisis in Customer Service? Not So Much

    Is there a customer service crisis in the animal welfare field? Animal Sheltering editor Carrie Allan talks to staff of Maddie's Fund and the Petfinder Foundation about the results of a "secret shopper" program they conducted last summer at a series of rescues and shelters.

  • January 1, 2010

    The "101" Department: Keys to a Cool Shelter Website

    As more and more potential adopters use the Internet to seek a new pet, it's become essential for shelters to have an online presence, and to ensure that presence contains some basic key elements. Learn about them here, and see if your site's working for you!

  • January 1, 2010

    Mouthpieces: It Takes a Long Time to Get This Sweet

    This installment of Mouthpieces encourages potential adopters to take a second look at the senior cats and dogs in your care.

  • November 1, 2009

    At Their Service ... with a Smile

    As the massive Shelter Pet Project campaign reaches out to communities nationwide, the potential for increased adoptions is huge. Many people will attempt to adopt a pet for the first time, and their experiences have the potential to impact shelters for years to come.

  • November 1, 2009

    Mouthpieces: Why Are the Kitties Sneezing?

    This installment of Mouthpieces provides information on the prevalance and relative innocence of upper respiratory infections in shelter cats, and encourages potential adopters to look past the sniffles when seeking their perfect feline companion.

  • September 1, 2009

    Mouthpieces: Whose Cat is That?

    This installment of MouthPieces offers valuable information that you can pass along to the public about feral cats and trap-neuter-return (TNR) programs.

  • July 1, 2009

    Mouthpieces: Take a Closer Look at That Doggie in the Window

    This installment of MouthPieces offers valuable information that you can pass along to the public about puppy mills.

  • March 1, 2009

    Coffee Break: Your Favorite Service or Program Provided to the Public

    In your space, you told us about your favorite service or program that your organization provides to the public, and why you think it's important.

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