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Articles

  • July 1, 2010

    Show Me the Money: Picturing an End to Animal Overpopulation

    The annual Spay Day Online Pet Photo Contest supports the spay/neuter efforts of local organizations in the United States and abroad.

  • July 1, 2010

    A Lost Pet is Not a Lost Cause

    Searching to find a lost pet can be an agonizing and often fruitless experience. But The Center for Lost Pets website aims to fundamentally improve the way people look for their missing companion animals and increase the number of happy reunions.

  • May 1, 2010

    Humane Law Forum: "Do Not Adopt"? More Like "Do Not Forward"

    Animal welfare advocates and shelter staff may have the best of intentions when they forward an e-mailed "DNA" (Do Not Adopt) recommendation. But doing so can test the limits of free speech and even stray into illegality, possibly leading to claims of defamation, libel, or slander.

  • May 1, 2010

    Mouthpieces: What Would You Do if You Could Have 18 Children a Year?

    This installment of Mouthpieces features a poster that is part of the extensive campaign materials developed by The HSUS in the wake of Hurricane Katrina to increase spay/neuter rates in Louisiana and Mississippi.

  • March 29, 2010

    Sample: San Francisco SPCA - Client Services Standards Manual

    This includes great examples of phrases to avoid and what to replace them with along with ways to deal with difficult clients.

  • March 1, 2010

    Show Me the Money: Canvassing the Nation

    A truly unique project, the Art for the Animals blog allows artists from around the world to come together to share their work, but more importantly, use that work to help local animal welfare groups.

  • March 1, 2010

    Coffee Break: Staying Calm When You're About to Lose Your Cool

    In your space, you told us about the times you've come close to losing your cool with a frustrating member of the public, but managed to save a difficult situation by staying calm and polite.

  • January 1, 2010

    The "101" Department: Keys to a Cool Shelter Website

    As more and more potential adopters use the Internet to seek a new pet, it's become essential for shelters to have an online presence, and to ensure that presence contains some basic key elements. Learn about them here, and see if your site's working for you!

  • January 1, 2010

    Q & A: A Crisis in Customer Service? Not So Much

    Is there a customer service crisis in the animal welfare field? Animal Sheltering editor Carrie Allan talks to staff of Maddie's Fund and the Petfinder Foundation about the results of a "secret shopper" program they conducted last summer at a series of rescues and shelters.

  • November 1, 2009

    At Their Service ... with a Smile

    As the massive Shelter Pet Project campaign reaches out to communities nationwide, the potential for increased adoptions is huge. Many people will attempt to adopt a pet for the first time, and their experiences have the potential to impact shelters for years to come.

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