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Articles

  • March 29, 2010

    Sample: San Francisco SPCA - Client Services Standards Manual

    This includes great examples of phrases to avoid and what to replace them with along with ways to deal with difficult clients.

  • March 1, 2010

    Show Me the Money: Canvassing the Nation

    A truly unique project, the Art for the Animals blog allows artists from around the world to come together to share their work, but more importantly, use that work to help local animal welfare groups.

  • March 1, 2010

    Coffee Break: Staying Calm When You're About to Lose Your Cool

    In your space, you told us about the times you've come close to losing your cool with a frustrating member of the public, but managed to save a difficult situation by staying calm and polite.

  • January 1, 2010

    The "101" Department: Keys to a Cool Shelter Website

    As more and more potential adopters use the Internet to seek a new pet, it's become essential for shelters to have an online presence, and to ensure that presence contains some basic key elements. Learn about them here, and see if your site's working for you!

  • January 1, 2010

    Q & A: A Crisis in Customer Service? Not So Much

    Is there a customer service crisis in the animal welfare field? Animal Sheltering editor Carrie Allan talks to staff of Maddie's Fund and the Petfinder Foundation about the results of a "secret shopper" program they conducted last summer at a series of rescues and shelters.

  • November 1, 2009

    At Their Service ... with a Smile

    As the massive Shelter Pet Project campaign reaches out to communities nationwide, the potential for increased adoptions is huge. Many people will attempt to adopt a pet for the first time, and their experiences have the potential to impact shelters for years to come.

  • July 1, 2009

    Saving Lives in the Gulf Coast

    A groundbreaking spay/neuter initiative spells hope for homeless animals nationwide.

  • July 1, 2009

    Off Leash: Letting the Cat Out of the Bag

    Taking after the incredibly popular PostSecret.com, Nikki Moustaki has created a website where pets (and their owners) can spill their juiciest secrets.

  • May 1, 2009

    A Big New Voice for Shelter Animals

    The Ad Council partners with The HSUS and Maddie's Fund in an unprecedented national campaign to spotlight shelter adoption.

  • March 1, 2009

    Coping with Craigslist

    Many shelters are wondering how to deal with Craigslist, the online classifieds powerhouse that has proven to be both a blessing and a burden for those involved in animal welfare.

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