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Articles

  • May 1, 2007

    The Behavior Department: New Research Helps Adopters Meet Their Feline Soul Mates

    The ASPCA's Feline-ality program matches cats to people through examination of their personalities and behaviors.

  • July 1, 2006

    Cataloging Cruelty

    Alison Gianotto started a one-of-a-kind database that helps animal control officers'and others in the animal welfare community'track offenders and fight cruelty.

  • July 1, 2006

    Off Leash: Music to Their Furry Ears

    Headbangers, bootyshakers, toe-tappers'tail-waggers? All of them can tune in to DogCatRadio.

  • March 1, 2005

    Phone Finesse

    Learn what it takes to be a smooth operator.

  • November 1, 2004

    The Accidental Shelter Tourist

    Many shelters make sure their websites offer driving directions or even maps to tell people just how to find them. But some organizations are giving website visitors a sneak peek at just what they'll find when they get there.

  • March 1, 2004

    The Art of Defusing Conflict

    Learn how to keep your cool and prevent a volatile confrontation on the job using proven conflict resolution techniques.

  • January 1, 2004

    Going Solo

    Photographing shelter animals alone is often tricky, but the task can be made easier with these tips.

  • September 1, 2003

    Helping Pets More through the 'Net ... and Less at the Vet?

    Survey results show that fewer pet owners are turning to their veterinarians for information as increasing numbers seek advice online.

  • January 1, 2003

    Pop Goes the Website

    Some shelter websites make good use of an often irritating tool.

  • January 1, 2003

    Customer Service Survey: Field Services

    If you've ever wondered how the public sees your organization, or if you've gotten the sense that your staff may need additional training in client service, a survey is a great tool to help pinpoint where your agency excels and where it could use some improvement. This sample survey from the field services division of the Fort Worth Public Health Department in Texas, which oversees the city's animal care and control, is a great template for developing a questionnaire specific to your agency's needs.

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