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Articles

  • September 1, 2003

    Helping Pets More through the 'Net ... and Less at the Vet?

    Survey results show that fewer pet owners are turning to their veterinarians for information as increasing numbers seek advice online.

  • January 1, 2003

    Pop Goes the Website

    Some shelter websites make good use of an often irritating tool.

  • January 1, 2003

    Customer Service Survey: Field Services

    If you've ever wondered how the public sees your organization, or if you've gotten the sense that your staff may need additional training in client service, a survey is a great tool to help pinpoint where your agency excels and where it could use some improvement. This sample survey from the field services division of the Fort Worth Public Health Department in Texas, which oversees the city's animal care and control, is a great template for developing a questionnaire specific to your agency's needs.

  • September 1, 2002

    ShelterSpeak: Public Inquiries about Animal Disposition

    How does your organization handle inquiries from the public about animal disposition? Do you reveal whether an animal has been adopted or euthanized? Why or why not?

  • September 1, 2002

    Unforgettable—That's What You Are

    While the media can be a powerful tool for getting the word out, there’s nothing like taking your services and action-inspiring messages directly to the people.

  • September 1, 2001

    Clicking for Dollars

    While the Internet remains mysterious to some, many Web-savvy supporters have big hearts and deep pockets. Here are some basic tips on how to open both. 

  • September 1, 2001

    How to Set Up a Visiting Room

    A friendly, welcoming visiting room can help man and critter find out if they're right for each other before rushing into a lifetime commitment; it's also a great chance to do some humane educating. 

  • May 1, 2001

    It's a Voice Mail Jungle Out There

    A phone tree can be a modern miracle for your shelter, but it can also frustrate supporters and threaten your ability to help animals in danger. It all depends on how you use it.

  • January 1, 2001

    Spinning the Web in Your Favor

    Here's how to make sense of the Internet companies who want your time, money, or commitment. 

  • May 1, 2000

    Finding Software for Your Shelter

    More shelters than ever before are using computers and shelter-management software to track the animals and people they serve.

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