May 1, 2001
A phone tree can be a modern miracle for your shelter, but it can also frustrate supporters and threaten your ability to help animals in danger. It all depends on how you use it.
January 1, 2001
Here's how to make sense of the Internet companies who want your time, money, or commitment.
May 1, 2000
More shelters than ever before are using computers and shelter-management software to track the animals and people they serve.
January 1, 2000
By producing trading cards for animal control personnel, a few municipal agencies are helping officers make some memorable introductions.
September 1, 1999
A humane society/animal control director asks ACOs to leave the military garb behind and instead dress the part of caring professionals.
September 1, 1997
A simple postcard used by the Houston SPCA helps keep animal cruelty complainants in the loop.