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Articles

  • May 1, 2013

    Surviving a Sea Change

    Twenty-odd years after the publication of Ed Duvin’s “In the Name of Mercy,” an essay often credited for sparking the no-kill movement, animal welfare leaders reflect on how the field has changed—and changed them.

  • March 1, 2013

    Keeping Your Hero Afloat

    Understanding the body's response to stress can help you keep your cool in the face of the multiple and difficult challenges you face on the job.

  • January 1, 2013

    Choosing the Difficult

    Lauren Glickman, who presents compassion fatigue workshops nationwide, explains how conceptualizing the challenges of your work in a new way can lead to empowerment.

  • November 1, 2012

    Sample: Nevada Humane Society - Animal Help Desk Caseworker Handbook

    Clients ask your front desk staff for help with many different issues, from behavioral problems to rehoming animals. Use this sample helpdesk handbook from Nevada Humane to help your staff be ready to assist!

  • September 1, 2012

    What Now?

    When people relinquish a pet, they often ask what will happen to the animal. Here is a thoughtful look at how shelter staff might answer questions about the fate of surrendered animals and possibly prevent those animals from being relinquished.

  • July 9, 2012

    ASPCA Pro - Meet the Adopters Workshop

    The Meet the Adopters workshop helps those who work in shelters, rescues, and animal controls to increase animal adoptions and improve their quality.

  • July 9, 2012

    EAP Directory

    Find the Employee Assistance Programs in your state.

  • July 1, 2012

    Mouthpieces: Your Smile Could Save a Life

    This Mouthpieces poster is designed to remind your staff how important it is to provide good customer service to shelter visitors.

  • July 1, 2012

    Cats are from Mars?

    Jackson Galaxy set out to be a musician, but wound up a cat behavior guru and the star of Animal Planet’s My Cat From Hell. The patron saint of conflicted cats discusses his career and shares his insights into the workings of the feline mind.

  • June 8, 2012

    Maddie's Fund and Petfinder - Customer Service Do's and Don'ts, Part II

    Maddie's Fund and Petfinder.com teamed up on a Customer Service Awards Program to provide cash and local publicity for groups with good customer service. See what happened when "Secret Adopters" emailed, called and visited shelters and rescues.

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