rescue. reunite. rehome. rethink.
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Articles

  • March 29, 2010

    Sample: San Francisco SPCA - Client Services Standards Manual

    This includes great examples of phrases to avoid and what to replace them with along with ways to deal with difficult clients.

  • March 1, 2010

    Coffee Break: Staying Calm When You're About to Lose Your Cool

    In your space, you told us about the times you've come close to losing your cool with a frustrating member of the public, but managed to save a difficult situation by staying calm and polite.

  • January 1, 2010

    Q & A: A Crisis in Customer Service? Not So Much

    Is there a customer service crisis in the animal welfare field? Animal Sheltering editor Carrie Allan talks to staff of Maddie's Fund and the Petfinder Foundation about the results of a "secret shopper" program they conducted last summer at a series of rescues and shelters.

  • January 1, 2010

    The "101" Department: Keys to a Cool Shelter Website

    As more and more potential adopters use the Internet to seek a new pet, it's become essential for shelters to have an online presence, and to ensure that presence contains some basic key elements. Learn about them here, and see if your site's working for you!

  • January 1, 2010

    Dealing with Death

    A survey of animal shelter employees from 62 shelters in the United States identified coping strategies that euthanasia technicians recommend for dealing with euthanasia-related strain.

  • November 1, 2009

    People Care Starts with You

    Shelter staff experience a stressor that those in other helping professions do not: Some are asked to end the lives of the very creatures they have saved and nurtured. It's little wonder that the stress can reach a boiling point'but there are ways to cope.

  • November 1, 2009

    At Their Service ... with a Smile

    As the massive Shelter Pet Project campaign reaches out to communities nationwide, the potential for increased adoptions is huge. Many people will attempt to adopt a pet for the first time, and their experiences have the potential to impact shelters for years to come.

  • March 1, 2009

    Coffee Break: Your Favorite Service or Program Provided to the Public

    In your space, you told us about your favorite service or program that your organization provides to the public, and why you think it's important.

  • November 1, 2008

    The "101" Department: Sweating the Small Stuff

    Sometimes sweating the small stuff can be a good thing'especially when little details translate to a big public response. Inside are eight simple steps to a mini-makeover, ones you can take without shouldering the cost for a surgical facelift.

  • May 1, 2008

    The Behavior Department: Burning Out on Behavior

    While shelter work can provide trainers great personal satisfaction and a sense of purpose, it can also be a huge source of stress.

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