rescue. reunite. rehome. rethink.
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  • March 1, 2012

    Mouthpieces: Are You Sure About This?

    This edition of Mouthpieces offers support and solutions to people considering giving up their pet due to a variety of difficult circumstances.

  • March 1, 2011

    A Plea for Civility

    Leaders in The HSUS's Companion Animals department developed a civility pledge to promote polite discourse in the sheltering and rescue community.

  • December 15, 2010

    Humane Discourse: Why it Matters

    A discussion about the Humane Discourse and Conduct within Animal Welfare Pledge, a statement rejecting and condemn verbal abuse, threats, and acts of violence directed against animal welfare personnel.

  • November 1, 2010

    Coffee Break: Making Your Organization More Appealing to the Public

    In your space, you told us how your organization makes its facilities more appealing to the public.

  • September 1, 2010

    Coffee Break: Leaving the Sheltering Field and Deciding to Return

    In your space, you told us about a time when you decided to stop working in the animal sheltering and rescue field, the reasons you wanted to leave-and what brought you back.

  • March 29, 2010

    Sample: San Francisco SPCA - Client Services Standards Manual

    This includes great examples of phrases to avoid and what to replace them with along with ways to deal with difficult clients.

  • March 1, 2010

    Coffee Break: Staying Calm When You're About to Lose Your Cool

    In your space, you told us about the times you've come close to losing your cool with a frustrating member of the public, but managed to save a difficult situation by staying calm and polite.

  • January 1, 2010

    Dealing with Death

    A survey of animal shelter employees from 62 shelters in the United States identified coping strategies that euthanasia technicians recommend for dealing with euthanasia-related strain.

  • January 1, 2010

    Q & A: A Crisis in Customer Service? Not So Much

    Is there a customer service crisis in the animal welfare field? Animal Sheltering editor Carrie Allan talks to staff of Maddie's Fund and the Petfinder Foundation about the results of a "secret shopper" program they conducted last summer at a series of rescues and shelters.

  • January 1, 2010

    The "101" Department: Keys to a Cool Shelter Website

    As more and more potential adopters use the Internet to seek a new pet, it's become essential for shelters to have an online presence, and to ensure that presence contains some basic key elements. Learn about them here, and see if your site's working for you!

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