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Articles

  • July 1, 2005

    What’s the Diagnosis?

    New evaluation program aims to help shelters improve staff retention and morale.

  • March 1, 2005

    Phone Finesse

    Learn what it takes to be a smooth operator.

  • January 1, 2005

    Workplace Culture Agreement

    The road to a healthy work environment can start with a simple document that describes the ideal interactions among staff.

  • January 1, 2005

    Slowing the Revolving Door: Strategies for Improving Staff Retention, Part 2

    This second of two articles on staff retention investigates the benefits of ensuring a support network for staff and the importance of providing training and opportunities for advancement.

  • March 1, 2004

    The Art of Defusing Conflict

    Learn how to keep your cool and prevent a volatile confrontation on the job using proven conflict resolution techniques.

  • November 1, 2003

    What Helps People Cope?

    A new study investigates the ups and downs of euthanasia work in animal shelters.

  • November 1, 2003

    ShelterSpeak: Motivating Staff and Preventing Burnout

    Members of The HSUS's National Companion Animal Advisory Group discuss how they keep their staff motivated and prevent burnout.

  • November 1, 2003

    When the Wick is Short

    The HSUS's Martha C. Armstrong offers her perspective on the problem of burnout in the field of animal protection.

  • January 1, 2003

    Customer Service Survey: Field Services

    If you've ever wondered how the public sees your organization, or if you've gotten the sense that your staff may need additional training in client service, a survey is a great tool to help pinpoint where your agency excels and where it could use some improvement. This sample survey from the field services division of the Fort Worth Public Health Department in Texas, which oversees the city's animal care and control, is a great template for developing a questionnaire specific to your agency's needs.

  • September 1, 2002

    ShelterSpeak: Public Inquiries about Animal Disposition

    How does your organization handle inquiries from the public about animal disposition? Do you reveal whether an animal has been adopted or euthanized? Why or why not?

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