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Articles

  • January 1, 2003

    Customer Service Survey: Field Services

    If you've ever wondered how the public sees your organization, or if you've gotten the sense that your staff may need additional training in client service, a survey is a great tool to help pinpoint where your agency excels and where it could use some improvement. This sample survey from the field services division of the Fort Worth Public Health Department in Texas, which oversees the city's animal care and control, is a great template for developing a questionnaire specific to your agency's needs.

  • September 1, 2002

    ShelterSpeak: Public Inquiries about Animal Disposition

    How does your organization handle inquiries from the public about animal disposition? Do you reveal whether an animal has been adopted or euthanized? Why or why not?

  • September 1, 2001

    When Compassion Is in Crisis

    A psychologist and a counselor pair up to offer a traveling workshop that addresses the phenomenon of compassion fatigue and burnout. 

  • September 1, 2001

    How to Set Up a Visiting Room

    A friendly, welcoming visiting room can help man and critter find out if they're right for each other before rushing into a lifetime commitment; it's also a great chance to do some humane educating. 

  • September 1, 2001

    What a Difference a Little Color Makes

    With a few cans of paint and a lot of self-expression, a Michigan shelter transforms its euthanasia room. 

  • May 1, 2001

    It's a Voice Mail Jungle Out There

    A phone tree can be a modern miracle for your shelter, but it can also frustrate supporters and threaten your ability to help animals in danger. It all depends on how you use it.

  • March 1, 2001

    The Four Phases

    A consultant and former shelter director explains the four phases of our emotional responses to sheltering work and helps us understand how going through the phases makes us better activists and better people.

  • January 1, 2001

    The Loneliest Victim

    Many wonderful people open their homes to the victimized pets made famous by media reports, but close their hearts to the other animals in the shelter.

  • January 1, 2000

    Public Relations: It's in the Cards

    By producing trading cards for animal control personnel, a few municipal agencies are helping officers make some memorable introductions. 

  • September 1, 1999

    Clothes Make the Animal Control Officer

    A humane society/animal control director asks ACOs to leave the military garb behind and instead dress the part of caring professionals.

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