rescue. reunite. rehome. rethink.
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Articles

  • June 8, 2012

    Maddie's Fund and Petfinder - Customer Service Do's and Don'ts, Part II

    Maddie's Fund and Petfinder.com teamed up on a Customer Service Awards Program to provide cash and local publicity for groups with good customer service. See what happened when "Secret Adopters" emailed, called and visited shelters and rescues.

  • June 8, 2012

    Petfinder - How Customer Service Works

    Petfinder puts an animal welfare slant on the "Customer Service" article from howstuffworks.com.

  • June 8, 2012

    Maddie's Fund and Petfinder - When the Adopters Show Up, Will Your Shelter Be Ready?

    Petfinder.com conducted a shelter visitor survey to find out what kind of customer service potential adopters received while at the shelter.

  • May 7, 2012

    Missing Pet Partnership - Shelter Missing Animal Response

    Missing Pet Partnership is a national, nonprofit organization dedicated to reuniting lost companion animals with their owners/guardians. They offer a 5-day Missing Animal Response Course for animal industry professionals.

  • May 1, 2012

    Mouthpieces: Adopters Are Our Heroes

    This installment of Mouthpieces celebrates adopters as superheroes and assures new pet parents that you will be there to support them as they and their pet adjust to life together.

  • May 1, 2012

    The ASV Guidelines In Real Life: Staff Training Saves Lives

    Proper staff training in the shelter is a necessity for both newcomers and seasoned workers in order to ensure humane animal care as well as public and staff safety—but how do you provide the needed resources for your staff?

  • March 1, 2012

    Mouthpieces: Are You Sure About This?

    This edition of Mouthpieces offers support and solutions to people considering giving up their pet due to a variety of difficult circumstances.

  • March 1, 2011

    Creating a Career Ladder Through Certification

    If you're looking toward a long career in animal welfare, earning the Certified Animal Welfare Administrator (CAWA) designation can give you a valuable boost up the career ladder.

  • March 1, 2011

    A Plea for Civility

    Leaders in The HSUS's Companion Animals department developed a civility pledge to promote polite discourse in the sheltering and rescue community.

  • January 1, 2011

    Volunteer Management: Avoiding the Bait and Switch

    Whether they work in a truly volunteer-positive environment or one that's still struggling to make the employee/volunteer gears mesh effectively, it's vital that volunteer coordinators be honest with prospective volunteers about what to expect.

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