rescue. reunite. rehome. rethink.
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Articles

  • November 1, 2010

    Coffee Break: Making Your Organization More Appealing to the Public

    In your space, you told us how your organization makes its facilities more appealing to the public.

  • May 1, 2010

    Take Time for Training

    Both inexperienced and expert volunteers can be helpful to your program, but the last thing you want to do is bring in "green" volunteers and fail to provide them the training they need. Learn how to match volunteers' skill sets to the tasks that need to be done.

  • March 29, 2010

    Sample: San Francisco SPCA - Client Services Standards Manual

    This includes great examples of phrases to avoid and what to replace them with along with ways to deal with difficult clients.

  • March 1, 2010

    Coffee Break: Staying Calm When You're About to Lose Your Cool

    In your space, you told us about the times you've come close to losing your cool with a frustrating member of the public, but managed to save a difficult situation by staying calm and polite.

  • January 1, 2010

    The "101" Department: Keys to a Cool Shelter Website

    As more and more potential adopters use the Internet to seek a new pet, it's become essential for shelters to have an online presence, and to ensure that presence contains some basic key elements. Learn about them here, and see if your site's working for you!

  • January 1, 2010

    Q & A: A Crisis in Customer Service? Not So Much

    Is there a customer service crisis in the animal welfare field? Animal Sheltering editor Carrie Allan talks to staff of Maddie's Fund and the Petfinder Foundation about the results of a "secret shopper" program they conducted last summer at a series of rescues and shelters.

  • January 1, 2010

    Get Smart—and Certified—at HSU

    Humane Society University, an affiliate of The HSUS, has received a license as a higher education degree-granting institution by the District of Columbia Education Licensure Commission. What does that mean for you? Read on.

  • January 1, 2010

    Making It Work

    Amber Van Leuken, grant writer (and former assistant manager) at the Ark-Valley Humane Society in Buena Vista, Colo., recounts how the shelter revamped its volunteer program to fit its needs, rather than simply making do with whoever walked in the door that day.

  • November 1, 2009

    At Their Service ... with a Smile

    As the massive Shelter Pet Project campaign reaches out to communities nationwide, the potential for increased adoptions is huge. Many people will attempt to adopt a pet for the first time, and their experiences have the potential to impact shelters for years to come.

  • July 1, 2009

    For the Comfort of Canines

    A new DVD shows and tells shelters how to keep their dogs comfortable, healthy, and stimulated'with an eye toward encouraging the positive behaviors the dogs will need to be accepted in their new families.

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