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Articles

  • January 1, 2004

    The Well-Equipped Animal Control Officer

    In one of her famous "Just Wright" columns printed in the early editions of this magazine, former HSUS Vice President Phyllis Wright advised animal control officers and others in the field to be choosy in their selection of equipment. "When new products are brought to your attention, always evaluate them from the animals' point of view," she wrote. And around the country, animal-minded ACOs like Officer Jones of Studly County have been doing just that for decades now'trying to get inside the brains of the species they shelter and protect.

  • January 1, 2004

    Going Solo

    Photographing shelter animals alone is often tricky, but the task can be made easier with these tips.

  • November 1, 2003

    ShelterSpeak: Motivating Staff and Preventing Burnout

    Members of The HSUS's National Companion Animal Advisory Group discuss how they keep their staff motivated and prevent burnout.

  • July 1, 2003

    New Academy Offers Training to East Coast ACOs

    For East Coast agencies that want their officers to receive excellent training but don't have the budget to send them to conferences all over the country, a new educational resource will provide an opportunity for learning without the drawbacks of long-distance travel.

  • January 1, 2003

    Weighing in on the Scales

    HSUS Director of Captive Wildlife Protection Richard Farinato discusses the challenges and consequences of caring for and placing reptiles.

  • January 1, 2003

    Training Film Helps Police Fight Animal Abuse

    Law enforcement officers who need to learn more about investigating cruelty cases will find a new training video a valuable tool.

  • January 1, 2003

    Hire Education

    By learning to screen applicants effectively through careful resume review and detailed interviews, shelter managers can avoid making bad choices and learn to select people who have what it takes to become dedicated, long-term employees. 

  • January 1, 2003

    Customer Service Survey: Field Services

    If you've ever wondered how the public sees your organization, or if you've gotten the sense that your staff may need additional training in client service, a survey is a great tool to help pinpoint where your agency excels and where it could use some improvement. This sample survey from the field services division of the Fort Worth Public Health Department in Texas, which oversees the city's animal care and control, is a great template for developing a questionnaire specific to your agency's needs.

  • November 1, 2002

    How to Host a Volunteer Orientation

    Planning in advance will not only help you develop a great volunteer orientation, it can also head off potential tensions between staff and the volunteers you decide to take on.

  • September 1, 2002

    ShelterSpeak: Public Inquiries about Animal Disposition

    How does your organization handle inquiries from the public about animal disposition? Do you reveal whether an animal has been adopted or euthanized? Why or why not?

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