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Articles

  • March 1, 2004

    ShelterSpeak: Adoption Fees

    Members of The HSUS's National Companion Animals Advisory Group discuss their policies on adoption fees.

  • March 1, 2004

    The Art of Defusing Conflict

    Learn how to keep your cool and prevent a volatile confrontation on the job using proven conflict resolution techniques.

  • January 1, 2004

    Taking the Public Inside

    Former shelter workers harness the power of the personal to show the public the world behind the statistics of animal homelessness'and help them understand how they can change it.

  • November 1, 2003

    What Helps People Cope?

    A new study investigates the ups and downs of euthanasia work in animal shelters.

  • September 1, 2003

    Moving On?

    A recent study examines the motivations of relinquishers who list moving as a reason for surrender.

  • July 1, 2003

    Dealing With a Wee Problem

    Litter box issues are high on the list of reasons for surrender of cats at shelters all over the country. But a recent study published in the Journal of Applied Animal Welfare Science (Vol. 5, No. 4, 2002) should give hope to shelter workers tired of seeing cats relinquished for potty problems.

  • July 1, 2003

    Puppies Who Attend Kindergarten Are More Likely to Stay in Homes

    A recent study published in the Journal of the American Veterinary Medical Association showed that puppies who attended humane society socialization classes when they were between 7 and 12 weeks old were more likely to stay in their homes than those who did not.

  • May 1, 2003

    Yetis, Perfection, and the American Pet

    Have you ever seen a Yeti? Animal Sheltering associate editor Carrie Allan thought they were fictional until she saw one with her own eyes.

  • March 1, 2003

    Do Off-Site Adoption Events Encourage Impulse Decisions?

    Study finds retention rates are similar regardless of adoption venue???and adoption coordinators say it's because they screen carefully no matter where the process occurs.

  • January 1, 2003

    Customer Service Survey: Field Services

    If you've ever wondered how the public sees your organization, or if you've gotten the sense that your staff may need additional training in client service, a survey is a great tool to help pinpoint where your agency excels and where it could use some improvement. This sample survey from the field services division of the Fort Worth Public Health Department in Texas, which oversees the city's animal care and control, is a great template for developing a questionnaire specific to your agency's needs.

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