rescue. reunite. rehome. rethink.
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Articles

  • January 1, 2014

    Going the Extra Smile

    Interview with Kirt Manecke, author of "Smile: Sell More with Amazing Customer Service", aiming to give shelters and other nonprofits a crash course in people-pleasing.

  • September 1, 2013

    Service with a Smile

    Customer service matters. As rescuers, it’s easy to forget that in order to help our organizations grow and be able to place more animals, we have to take care of people, too.

  • May 1, 2013

    The Placement Conundrum

    In this article, we explore adoption policies, and what we in the rescue community can do to ease the adoption process while continuing to place animals into safe and permanent homes.

  • November 1, 2012

    Sample: Nevada Humane Society - Animal Help Desk Caseworker Handbook

    Clients ask your front desk staff for help with many different issues, from behavioral problems to rehoming animals. Use this sample helpdesk handbook from Nevada Humane to help your staff be ready to assist!

  • October 10, 2012

    Articles from Veterinary Technician Journal

    Articles on caring for feral cats in clinics, educating cat owners, and more, by HSUS's own Nancy Peterson, Cat Programs Manager.

  • October 4, 2012

    Sample: Master Shelter Log

    Use our sample log to keep a written daily, weekly or monthly animal intake record.

  • October 4, 2012

    Sample: Animal Intake Record

    Need an intake form? Don't reinvent the wheel -- use ours!

  • October 4, 2012

    Samples: Canine/Feline background information forms from HSUS

    Use these forms when taking in an owner-surrendered dog or cat.

  • October 4, 2012

    Samples: Camden County Animal Shelter foster materials

    Use these to help you design your shelter's or rescue's foster program materials

  • September 1, 2012

    In Virginia, Challenging the Status Quo

    In Virginia, the Richmond SPCA is shaking things up. As the SPCA’s Project Safety Net offers programs and services aimed at reducing animal relinquishment, the organization is succeeding in saving more lives by partnering with the community.

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