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Articles

  • March 29, 2010

    Sample: San Francisco SPCA - Client Services Standards Manual

    This includes great examples of phrases to avoid and what to replace them with along with ways to deal with difficult clients.

  • March 1, 2010

    The Right Way to Transport

    In order to help groups around the country achieve more uniform standards, the National Federation of Humane Societies (NFHS) recently released protocols that explore the best practices for animal transfer programs.

  • March 1, 2010

    Maintaining the Bond

    Get the scoop on Pets for Life New York City, an HSUS pilot program dedicated to helping people resolve problems that otherwise could lead to surrender, abandonment, or neglect of their animals.

  • March 1, 2010

    Coffee Break: Staying Calm When You're About to Lose Your Cool

    In your space, you told us about the times you've come close to losing your cool with a frustrating member of the public, but managed to save a difficult situation by staying calm and polite.

  • March 1, 2010

    Behavior Department: Making Babies? First, Make Baby-Ready Pets

    For a pet who's used to being the center of attention, the arrival of a newborn child can be an upsetting experience. But some shelters are showing expectant parents how to adjust their routines beforehand to make their pets baby-ready and prevent them from being relinquished unnecessarily.

  • January 1, 2010

    The "101" Department: Keys to a Cool Shelter Website

    As more and more potential adopters use the Internet to seek a new pet, it's become essential for shelters to have an online presence, and to ensure that presence contains some basic key elements. Learn about them here, and see if your site's working for you!

  • January 1, 2010

    Better Options for Horses

    The HSUS has developed a list of resources for those looking for humane end-of-life options for their equine companions.

  • January 1, 2010

    Q & A: A Crisis in Customer Service? Not So Much

    Is there a customer service crisis in the animal welfare field? Animal Sheltering editor Carrie Allan talks to staff of Maddie's Fund and the Petfinder Foundation about the results of a "secret shopper" program they conducted last summer at a series of rescues and shelters.

  • January 1, 2010

    Dealing with Death

    A survey of animal shelter employees from 62 shelters in the United States identified coping strategies that euthanasia technicians recommend for dealing with euthanasia-related strain.

  • January 1, 2010

    Humane Law Forum: Discrimination at the Adoption Counter

    An attorney who specializes in animal law tackles the issue of discrimination, explaining how to make sure your adoption decisions don't leave your organization vulnerable to legal threats.

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