rescue. reunite. rehome. rethink.
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Articles

  • January 1, 2010

    Q & A: A Crisis in Customer Service? Not So Much

    Is there a customer service crisis in the animal welfare field? Animal Sheltering editor Carrie Allan talks to staff of Maddie's Fund and the Petfinder Foundation about the results of a "secret shopper" program they conducted last summer at a series of rescues and shelters.

  • January 1, 2010

    Dealing with Death

    A survey of animal shelter employees from 62 shelters in the United States identified coping strategies that euthanasia technicians recommend for dealing with euthanasia-related strain.

  • January 1, 2010

    Humane Law Forum: Discrimination at the Adoption Counter

    An attorney who specializes in animal law tackles the issue of discrimination, explaining how to make sure your adoption decisions don't leave your organization vulnerable to legal threats.

  • November 1, 2009

    People Care Starts with You

    Shelter staff experience a stressor that those in other helping professions do not: Some are asked to end the lives of the very creatures they have saved and nurtured. It's little wonder that the stress can reach a boiling point'but there are ways to cope.

  • November 1, 2009

    The "101" Department: Let's See Some ID

    Although failing to identify animals properly in the shelter environment can have dire consequences, many agencies continue to overlook this crucial task.

  • November 1, 2009

    At Their Service ... with a Smile

    As the massive Shelter Pet Project campaign reaches out to communities nationwide, the potential for increased adoptions is huge. Many people will attempt to adopt a pet for the first time, and their experiences have the potential to impact shelters for years to come.

  • July 1, 2009

    Getting the Drop on After-Hours Abandonments

    Whether people seeking to drop off pets after hours are driven by convenience or shame, the result at many shelters is the same: Dogs and cats are frequently left during times when no staff member is there for intake.

  • July 1, 2009

    Saving Lives in the Gulf Coast

    A groundbreaking spay/neuter initiative spells hope for homeless animals nationwide.

  • March 1, 2009

    Coffee Break: Your Favorite Service or Program Provided to the Public

    In your space, you told us about your favorite service or program that your organization provides to the public, and why you think it's important.

  • November 1, 2008

    The "101" Department: Sweating the Small Stuff

    Sometimes sweating the small stuff can be a good thing'especially when little details translate to a big public response. Inside are eight simple steps to a mini-makeover, ones you can take without shouldering the cost for a surgical facelift.

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