rescue. reunite. rehome. rethink.
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Articles

  • July 1, 2012

    Pet of the Month

    Get the lowdown on how a small-town shelter nets thousands of dollars from an annual calendar fundraiser.

  • July 1, 2012

    Mouthpieces: Your Smile Could Save a Life

    This Mouthpieces poster is designed to remind your staff how important it is to provide good customer service to shelter visitors.

  • June 8, 2012

    Maddie's Fund and Petfinder - When the Adopters Show Up, Will Your Shelter Be Ready?

    Petfinder.com conducted a shelter visitor survey to find out what kind of customer service potential adopters received while at the shelter.

  • June 8, 2012

    Petfinder - How Customer Service Works

    Petfinder puts an animal welfare slant on the "Customer Service" article from howstuffworks.com.

  • June 8, 2012

    Maddie's Fund and Petfinder - Customer Service Do's and Don'ts, Part II

    Maddie's Fund and Petfinder.com teamed up on a Customer Service Awards Program to provide cash and local publicity for groups with good customer service. See what happened when "Secret Adopters" emailed, called and visited shelters and rescues.

  • May 14, 2012

    Social Media Powerpoint Presentation by Carie Lewis

    Whether you need to learn the social media basics, or are looking for new ways to jazz up your group's online presence, this engaging presentation from Animal Care Expo 2011 by HSUS's own Carie Lewis can help!

  • May 8, 2012

    ASPCA Pro - Creating SOPs

    View ASPCA Pro's guidelines to creating SOPs and download a template.

  • May 1, 2012

    Mouthpieces: Adopters Are Our Heroes

    This installment of Mouthpieces celebrates adopters as superheroes and assures new pet parents that you will be there to support them as they and their pet adjust to life together.

  • March 1, 2012

    Mouthpieces: Are You Sure About This?

    This edition of Mouthpieces offers support and solutions to people considering giving up their pet due to a variety of difficult circumstances.

  • March 1, 2012

    The People's Power

    Shelters are rightly centered on caring for their animals. But according to Steven Rogelberg, who heads the Shelter Diagnostic System, if you want your organization to be more effective, you have to bring the staff needs into focus as well.

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