rescue. reunite. rehome. rethink.
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Articles

  • January 1, 2011

    Volunteer Management: Avoiding the Bait and Switch

    Whether they work in a truly volunteer-positive environment or one that's still struggling to make the employee/volunteer gears mesh effectively, it's vital that volunteer coordinators be honest with prospective volunteers about what to expect.

  • November 1, 2010

    Coffee Break: Making Your Organization More Appealing to the Public

    In your space, you told us how your organization makes its facilities more appealing to the public.

  • September 1, 2010

    Shelter Medicine: Canine Distemper Virus: Anatomy of an Outbreak

    Canine distemper virus can easily enter a shelter, is tricky to diagnose, and may wreak havoc on a shelter's dog population. A veterinarian and a shelter official discuss the policies and procedures that helped a shelter in West Kennebunk, Maine, cope with an outbreak.

  • July 1, 2010

    Book Review: Animal Control Management: A New Look at a Public Responsibility

    Stephen Aronson's comprehensive new book, Animal Control Management: A New Look at a Public Responsibility, should serve as a valuable resource for many in the field, including animal control directors, ACOs, and city managers.

  • March 29, 2010

    Sample: San Francisco SPCA - Client Services Standards Manual

    This includes great examples of phrases to avoid and what to replace them with along with ways to deal with difficult clients.

  • March 1, 2010

    Coffee Break: Staying Calm When You're About to Lose Your Cool

    In your space, you told us about the times you've come close to losing your cool with a frustrating member of the public, but managed to save a difficult situation by staying calm and polite.

  • March 1, 2010

    The Right Way to Transport

    In order to help groups around the country achieve more uniform standards, the National Federation of Humane Societies (NFHS) recently released protocols that explore the best practices for animal transfer programs.

  • January 1, 2010

    Q & A: A Crisis in Customer Service? Not So Much

    Is there a customer service crisis in the animal welfare field? Animal Sheltering editor Carrie Allan talks to staff of Maddie's Fund and the Petfinder Foundation about the results of a "secret shopper" program they conducted last summer at a series of rescues and shelters.

  • January 1, 2010

    The "101" Department: Keys to a Cool Shelter Website

    As more and more potential adopters use the Internet to seek a new pet, it's become essential for shelters to have an online presence, and to ensure that presence contains some basic key elements. Learn about them here, and see if your site's working for you!

  • November 1, 2009

    At Their Service ... with a Smile

    As the massive Shelter Pet Project campaign reaches out to communities nationwide, the potential for increased adoptions is huge. Many people will attempt to adopt a pet for the first time, and their experiences have the potential to impact shelters for years to come.

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