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  • May 1, 2011

    Volunteer Management: People Who Need People

    Recruiting new volunteers should wait until you've built a strong foundation, and your program can handle the increase in numbers. Here's how to find the right people.

  • March 1, 2011

    Q & A: Success in South Florida

    Veterinarian Sara Pizano faced daunting challenges when she took over as head of Miami-Dade Animal Services in 2005, such as no pain medications and a very high infectious disease and mortality rate. Within five years, she and her staff turned it around, winning major awards from the Florida Animal Control Association. How did she do it?

  • January 1, 2011

    Q & A: Gold Standards—and Bare Minimums

    Nearly a decade in the making, the animal care guidelines developed for the sheltering field by the Association of Shelter Veterinarians will be released this spring.

  • January 1, 2011

    Volunteer Management: Avoiding the Bait and Switch

    Whether they work in a truly volunteer-positive environment or one that's still struggling to make the employee/volunteer gears mesh effectively, it's vital that volunteer coordinators be honest with prospective volunteers about what to expect.

  • November 1, 2010

    Coffee Break: Making Your Organization More Appealing to the Public

    In your space, you told us how your organization makes its facilities more appealing to the public.

  • September 1, 2010

    Shelter Medicine: Canine Distemper Virus: Anatomy of an Outbreak

    Canine distemper virus can easily enter a shelter, is tricky to diagnose, and may wreak havoc on a shelter's dog population. A veterinarian and a shelter official discuss the policies and procedures that helped a shelter in West Kennebunk, Maine, cope with an outbreak.

  • July 1, 2010

    Book Review: Animal Control Management: A New Look at a Public Responsibility

    Stephen Aronson's comprehensive new book, Animal Control Management: A New Look at a Public Responsibility, should serve as a valuable resource for many in the field, including animal control directors, ACOs, and city managers.

  • March 29, 2010

    Sample: San Francisco SPCA - Client Services Standards Manual

    This includes great examples of phrases to avoid and what to replace them with along with ways to deal with difficult clients.

  • March 1, 2010

    Coffee Break: Staying Calm When You're About to Lose Your Cool

    In your space, you told us about the times you've come close to losing your cool with a frustrating member of the public, but managed to save a difficult situation by staying calm and polite.

  • January 1, 2010

    The "101" Department: Keys to a Cool Shelter Website

    As more and more potential adopters use the Internet to seek a new pet, it's become essential for shelters to have an online presence, and to ensure that presence contains some basic key elements. Learn about them here, and see if your site's working for you!

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