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Articles

  • January 1, 2003

    Customer Service Survey: Field Services

    If you've ever wondered how the public sees your organization, or if you've gotten the sense that your staff may need additional training in client service, a survey is a great tool to help pinpoint where your agency excels and where it could use some improvement. This sample survey from the field services division of the Fort Worth Public Health Department in Texas, which oversees the city's animal care and control, is a great template for developing a questionnaire specific to your agency's needs.

  • September 1, 2002

    ShelterSpeak: Public Inquiries about Animal Disposition

    How does your organization handle inquiries from the public about animal disposition? Do you reveal whether an animal has been adopted or euthanized? Why or why not?

  • May 1, 2002

    Please, Sir, May I Have Some More?

    A long-time animal control supervisor provides tips on how to finagle funds from municipal financiers.

  • January 1, 2002

    Animal Ordinance Violators Go Back to School

    In Kansas City, Kansas, new program teaches first-time offenders the ABCs of responsible pet ownership.

  • September 1, 2001

    Financing the Lifesavers

    Maryland agency gets help in covering the costs of caring for injured animals. 

  • September 1, 2001

    How to Set Up a Visiting Room

    A friendly, welcoming visiting room can help man and critter find out if they're right for each other before rushing into a lifetime commitment; it's also a great chance to do some humane educating. 

  • May 1, 2001

    It's a Voice Mail Jungle Out There

    A phone tree can be a modern miracle for your shelter, but it can also frustrate supporters and threaten your ability to help animals in danger. It all depends on how you use it.

  • May 1, 2001

    Training Wheels for Pet Owners

    Renowned dog trainer and shelter operator Sue Sternberg describes "Training Wheels," the inspiring program her shelter has created to reach out to the most needy members of the community. 

  • January 1, 2001

    Acting for Animals in Arizona

    In the Grand Canyon State, the furred and the feathered have new support from an anti-cruelty coalition. 

  • January 1, 2000

    Public Relations: It's in the Cards

    By producing trading cards for animal control personnel, a few municipal agencies are helping officers make some memorable introductions. 

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