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Articles

  • January 1, 2013

    The Costs of Animal Hoarding

    Taking on a major hoarding case can stretch a shelter’s staff and its budget. We offer tips about how to plan for the costs of such cases, and present them to supporters so they can help you defray the expenses.

  • November 1, 2012

    Sample: Nevada Humane Society - Animal Help Desk Caseworker Handbook

    Clients ask your front desk staff for help with many different issues, from behavioral problems to rehoming animals. Use this sample helpdesk handbook from Nevada Humane to help your staff be ready to assist!

  • November 1, 2012

    News from the HSUS

    The HSUS recognizes animal welfare and law enforcement agencies from across the country that recently assisted with various rescue operations. A summary of new resources from The HSUS is also provided.

  • July 1, 2012

    Cats are from Mars?

    Jackson Galaxy set out to be a musician, but wound up a cat behavior guru and the star of Animal Planet’s My Cat From Hell. The patron saint of conflicted cats discusses his career and shares his insights into the workings of the feline mind.

  • July 1, 2012

    Mouthpieces: Your Smile Could Save a Life

    This Mouthpieces poster is designed to remind your staff how important it is to provide good customer service to shelter visitors.

  • July 1, 2012

    East Side, West Side

    In this interview, Mike Pastore discusses some of the unique opportunities and challenges he faces as the director of operations for Animal Care & Control of New York City.

  • July 1, 2012

    Talking TNR

    More communities are considering implementing trap-neuter-return programs, but local governments don’t always embrace them right away. TNR advocates can make their case by knowing the laws, understanding animal control’s role, and accentuating the benefits.

  • June 8, 2012

    Maddie's Fund and Petfinder - When the Adopters Show Up, Will Your Shelter Be Ready?

    Petfinder.com conducted a shelter visitor survey to find out what kind of customer service potential adopters received while at the shelter.

  • June 8, 2012

    Maddie's Fund and Petfinder - Customer Service Do's and Don'ts, Part II

    Maddie's Fund and Petfinder.com teamed up on a Customer Service Awards Program to provide cash and local publicity for groups with good customer service. See what happened when "Secret Adopters" emailed, called and visited shelters and rescues.

  • June 8, 2012

    Petfinder - How Customer Service Works

    Petfinder puts an animal welfare slant on the "Customer Service" article from howstuffworks.com.

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