rescue. reunite. rehome. rethink.
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Articles

  • September 1, 2012

    Cracking Down on Cruelty in Colorado

    An animal control manager discusses her experience prosecuting animal cruelty cases and how, in her view, a background in law enforcement is becoming essential to a career in animal control.

  • September 1, 2012

    What Now?

    When people relinquish a pet, they often ask what will happen to the animal. Here is a thoughtful look at how shelter staff might answer questions about the fate of surrendered animals and possibly prevent those animals from being relinquished.

  • July 9, 2012

    ASPCA Pro - Meet the Adopters Workshop

    The Meet the Adopters workshop helps those who work in shelters, rescues, and animal controls to increase animal adoptions and improve their quality.

  • July 1, 2012

    Cats are from Mars?

    Jackson Galaxy set out to be a musician, but wound up a cat behavior guru and the star of Animal Planet’s My Cat From Hell. The patron saint of conflicted cats discusses his career and shares his insights into the workings of the feline mind.

  • July 1, 2012

    East Side, West Side

    In this interview, Mike Pastore discusses some of the unique opportunities and challenges he faces as the director of operations for Animal Care & Control of New York City.

  • July 1, 2012

    Mouthpieces: Your Smile Could Save a Life

    This Mouthpieces poster is designed to remind your staff how important it is to provide good customer service to shelter visitors.

  • July 1, 2012

    Talking TNR

    More communities are considering implementing trap-neuter-return programs, but local governments don’t always embrace them right away. TNR advocates can make their case by knowing the laws, understanding animal control’s role, and accentuating the benefits.

  • June 8, 2012

    Maddie's Fund and Petfinder - Customer Service Do's and Don'ts, Part II

    Maddie's Fund and Petfinder.com teamed up on a Customer Service Awards Program to provide cash and local publicity for groups with good customer service. See what happened when "Secret Adopters" emailed, called and visited shelters and rescues.

  • June 8, 2012

    Maddie's Fund and Petfinder - When the Adopters Show Up, Will Your Shelter Be Ready?

    Petfinder.com conducted a shelter visitor survey to find out what kind of customer service potential adopters received while at the shelter.

  • June 8, 2012

    Petfinder - How Customer Service Works

    Petfinder puts an animal welfare slant on the "Customer Service" article from howstuffworks.com.

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