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  • July 1, 2010

    Book Review: Animal Control Management: A New Look at a Public Responsibility

    Stephen Aronson's comprehensive new book, Animal Control Management: A New Look at a Public Responsibility, should serve as a valuable resource for many in the field, including animal control directors, ACOs, and city managers.

  • March 29, 2010

    Sample: San Francisco SPCA - Client Services Standards Manual

    This includes great examples of phrases to avoid and what to replace them with along with ways to deal with difficult clients.

  • March 1, 2010

    Coffee Break: Staying Calm When You're About to Lose Your Cool

    In your space, you told us about the times you've come close to losing your cool with a frustrating member of the public, but managed to save a difficult situation by staying calm and polite.

  • January 1, 2010

    Q & A: A Crisis in Customer Service? Not So Much

    Is there a customer service crisis in the animal welfare field? Animal Sheltering editor Carrie Allan talks to staff of Maddie's Fund and the Petfinder Foundation about the results of a "secret shopper" program they conducted last summer at a series of rescues and shelters.

  • January 1, 2010

    The "101" Department: Keys to a Cool Shelter Website

    As more and more potential adopters use the Internet to seek a new pet, it's become essential for shelters to have an online presence, and to ensure that presence contains some basic key elements. Learn about them here, and see if your site's working for you!

  • January 1, 2010

    To the Rescue: Caws for Alarm

    A humane officer in California branches out to attempt a daring, aerial rescue to free a trapped bird.

  • November 1, 2009

    At Their Service ... with a Smile

    As the massive Shelter Pet Project campaign reaches out to communities nationwide, the potential for increased adoptions is huge. Many people will attempt to adopt a pet for the first time, and their experiences have the potential to impact shelters for years to come.

  • July 1, 2009

    Out of Control, Into Compassion

    Progressive agencies are changing the way animal control does business, reconciling the need to protect the public with the goal of saving animals' lives.

  • July 1, 2009

    The "101" Department: Tooling Around

    High-tech gear is changing the face of animal control, but is it just "boys and their toys"?

  • July 1, 2009

    The Few, the Proud, the Animal Control Officers

    While it hasn't always had the prettiest history, the animal control field has become far more professional, progressive, and humane over the years.

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