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Articles

  • March 1, 2004

    The Art of Defusing Conflict

    Learn how to keep your cool and prevent a volatile confrontation on the job using proven conflict resolution techniques.

  • January 1, 2004

    The Well-Equipped Animal Control Officer

    In one of her famous "Just Wright" columns printed in the early editions of this magazine, former HSUS Vice President Phyllis Wright advised animal control officers and others in the field to be choosy in their selection of equipment. "When new products are brought to your attention, always evaluate them from the animals' point of view," she wrote. And around the country, animal-minded ACOs like Officer Jones of Studly County have been doing just that for decades now'trying to get inside the brains of the species they shelter and protect.

  • January 1, 2004

    Going Solo

    Photographing shelter animals alone is often tricky, but the task can be made easier with these tips.

  • November 1, 2003

    ShelterSpeak: Motivating Staff and Preventing Burnout

    Members of The HSUS's National Companion Animal Advisory Group discuss how they keep their staff motivated and prevent burnout.

  • July 1, 2003

    New Academy Offers Training to East Coast ACOs

    For East Coast agencies that want their officers to receive excellent training but don't have the budget to send them to conferences all over the country, a new educational resource will provide an opportunity for learning without the drawbacks of long-distance travel.

  • January 1, 2003

    Hire Education

    By learning to screen applicants effectively through careful resume review and detailed interviews, shelter managers can avoid making bad choices and learn to select people who have what it takes to become dedicated, long-term employees. 

  • January 1, 2003

    Creating Interview Questions from Resumes

    Resumes can be a great source of open-ended questions that will help you learn more about applicants than their resumes reveal.

  • January 1, 2003

    Giving Pooches the Runaround

    Faced with out-of-shape humans and shelter dogs in need of outdoor exercise, the city of Lubbock, Texas, finds a way to solve two problems with one leash. 

  • January 1, 2003

    Exploring Outsourcing Options

    While not cheap, employee search firms can help you find the right match.

  • January 1, 2003

    From Hawking Gin to Helping Critters—My First Job Interview with an Animal Shelter

    The HSUS's Martha Armstrong reflects on the "science" of of attracting, hiring, and keeping qualified, motivated, and caring personnel.

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