rescue. reunite. rehome. rethink.

Want a rock-solid reputation and repeat clients instead of repeat complaints? From customer surveys to shelter design, learn the techniques for good customer service.

Resources  and  Articles

From the Magazine


  • Home Sweet Rehome

    Rehoming programs have a simple premise—help people find new homes for pets they can’t keep, without them ever stepping foot in a shelter. By trusting people and providing owners with some tools for the process, shelters can ease their own burden, give owners more control over their pets’ fates and help animals transition into happy new homes.

  • Check Yourself Before You Wreck Yourself (and Your Work)

    The Human Animal session at Animal Care Expo gave some shelter leaders time on the couch with a "therapist" to explore judgements they'd made in the past, and how judgements may be hurting our communities now.

  • The Third Degree

    Even the most well-meaning staff can sometimes come across more like interrogators than partners when speaking with would-be adopter. Is your adoption form turning up the heat on qualified candidates?

  • Who Let the Dogs Out?

    Todd Cramer of PetSmart Charities urges shelters to skip the rigid adoption criteria, focusing instead on a conversation to determine how a potential match might work.

  • Interview Confidential

    Tips for job-seekers about what makes a candidate stand out and tips for those hiring about how to find the right staff.

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Policies & Programs

  • Shelter Diagnostic System

    This is an assessment tool designed to help private and public animal shelters run better by surveying employees and making specific recommendations based on survey results.


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