"Can't we all just get along?" is a question routinely asked in times of turmoil and the sheltering industry certainly has its share of turmoil. Learn why threatening and attacking opponents does little to further our cause, and hurts what we love most of all-the animals, in the end.
Resources and Articles
From the Magazine
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March 1, 2011
A Plea for Civility
Leaders in The HSUS's Companion Animals department developed a civility pledge to promote polite discourse in the sheltering and rescue community.
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March 1, 2010
Coffee Break: Staying Calm When You're About to Lose Your Cool
In your space, you told us about the times you've come close to losing your cool with a frustrating member of the public, but managed to save a difficult situation by staying calm and polite.
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July 1, 2005
What’s the Diagnosis?
New evaluation program aims to help shelters improve staff retention and morale.
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March 1, 2005
Phone Finesse
Learn what it takes to be a smooth operator.
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January 1, 2005
Workplace Culture Agreement
The road to a healthy work environment can start with a simple document that describes the ideal interactions among staff.
Policies
Programs
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Shelter Diagnostic System
This is an assessment tool designed to help private and public animal shelters run better by surveying employees and making specific recommendations based on survey results.
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Shelter Services
The HSUS's Shelter Services program helps shelters acquire the tools they need to ensure long-term organizational stability and success in the dynamic environment of animal welfare. No matter the size or issues facing your organization, Shelter Services is here to help.
More
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