A community survey is a great tool to help pinpoint where your agency excels and where it could use some improvement. This sample survey can help you get started on your own.
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From the Magazine
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January 1, 2003
Customer Service Survey: Field Services
If you've ever wondered how the public sees your organization, or if you've gotten the sense that your staff may need additional training in client service, a survey is a great tool to help pinpoint where your agency excels and where it could use some improvement. This sample survey from the field services division of the Fort Worth Public Health Department in Texas, which oversees the city's animal care and control, is a great template for developing a questionnaire specific to your agency's needs.
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September 1, 1998
Public Opinion Polls: A Resource Guide to Count On
You'll need to invest a little time and effort to determine the views of the people in your community. It???s a step that's necessary not only to make sure you're on target, but also to make sure you can gather public support.
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