Phone systems were designed to simplify calls, not frustrate callers. Learn with these tips how to make phone trees and menu options caller friendly and avoid losing customers before you even get them!
Resources and Articles
From the Magazine
-
March 1, 2005
Phone Finesse
Learn what it takes to be a smooth operator.
-
May 1, 2001
It's a Voice Mail Jungle Out There
A phone tree can be a modern miracle for your shelter, but it can also frustrate supporters and threaten your ability to help animals in danger. It all depends on how you use it.
Policies
Programs
More
Related Topics
- Animal Care & Handling
- Board Development
- Budgets
- Career Development
- Certification
- Client/Customer Service
- Coalition-Building
- Computers, Software & Internet
- Conflict Resolution
- Continuing Education
- Contracts
- Costs & Fees
- Crisis Management
- Cultural Diversity
- Dangerous Dogs
- Disaster Preparedness & Response
- Disease Control
- Disinfection & Cleaning
- Employee Assistance Programs
- Equipment
- Evaluation, Program & Organizational
- Human Resources
- Insurance, Shelter & Organizational
- Management
- Occupational Safety & Health Administration
- Operations
- Policies & Procedures
- Rabies
- Recognition, Staff & Volunteers
- Record Keeping
- Safety, Staff
- Salary Data, Shelter Employees
- Standard Operating Procedures
- Starting an Animal Organization
- Statistics
- Strategic Planning
- Stress & Compassion Fatigue
- Studies, Surveys, Reports, & Research
- Terminology
- Undomesticated Animals
- Veterinary Resources
- Volunteer Management
- West Nile Virus
- Zoonotic Diseases
