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The People's Power

What do your staff really think? Knowing is half the battle.

Lately when you come to work, there seems to be a bad mood in the air, hanging over the shelter like a rain cloud.

  • The Edmonton Humane Society, which moved from an outdated facility to a new, larger shelter with a more diverse work force, used the Shelter Diagnostic System to gauge employee wants and needs, then make improvements. The shelter has nearly 100 employees, including customer service representative Britney Rogers, left, and adoption councilor Ashley Falcon. Edmonton Humane Society

The adoptions staff seem grouchy, and you’re not sure why. Are they mad about the change that was made to the policy on verifying landlord approvals for pets? Are they upset because intake is up? Maybe it’s something more personal.

In the kennels, the techs seem to be getting along, but one of them is still angry about the decision to euthanize a dog she’d grown attached to but who needed a hip surgery that the organization just couldn’t afford.

The staffer who runs the cat socialization team is about to move to Kentucky, and two others have been vying to take her place. One of them has incredible cat-handling skills and a bond with the kitties that’s so strong she practically prowls. But the other team members go silent whenever she talks at meetings.

Your animal control officer has begun to leave passive-aggressive notes in the break room about the fact that shelter staff drink all the coffee and then don’t brew more, making him wait for a cup when he needs to get on the road.

Overall, morale just seems to be mysteriously low. You keep wondering why.

 Read the full article.

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