- The mission and goals of your organization
- The goals of the volunteer program
- A brief history of your shelter and its achievements
- General information about your facility, including operating hours and important phone numbers
- Organizational chart
- A list of services your shelter provides
- Shelter policies such as adoption procedures and holding periods
- Your shelter’s philosophy on sensitive, complex issues such as euthanasia and adoptions
- Shelter statistics regarding intake, adoption, and euthanasia
- Volunteer rights, responsibilities, and privileges
- Volunteer job descriptions, including the duties and skills required of each position
- Sign-in procedures
- Appropriate attire
- Areas that are off-limits to volunteers
- How and when volunteers should interact with the public
- Where they can eat or smoke on the premises
- How to handle grievances
- What a volunteer should do in the event he or she is injured in the shelter
- A list of commonly asked questions
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