rescue. reunite. rehome. rethink.

Management & Administration

Without good management your organization can quickly fall apart. Learn why managing your organization is just as important as managing your animal population.


Forming Your Team

You can’t do it alone. Building a solid staff, paid or volunteer, is essential to the growth and success of your rescue. And keeping your team from becoming overwhelmed is one of the best ways to keep your organization growing.

Creating and Implementing Standard Operating Procedures

Utilizing Standard Operating Procedures (SOP) is essential for running your organization smoothly. These provide structure and consistency and without them, you can't train your staff and volunteers or hold them to a standard of performance. The purpose of SOPs is to ensure a consistent and routine approach to actions that occur on a regular basis. Importantly, well-written SOPs provide guidance and limit the potential for mistakes.

Preventing Compassion Fatigue and Burnout

Between the never-ending source of homeless animals to the abuse and cruelty we see on a daily basis, it’s easy to get overwhelmed with compassion fatigue. Make sure you take care of yourself and let others in your organization know if you need a break – they’ll understand because they’re going through the same thing.

Risk Management – Protecting Your Organization

You know the expression, “an ounce of prevention is worth a pound of cure.” This is especially true when it comes to managing your rescue group. All it takes is one dog who bites an adopter’s child in its new home or one car accident while bringing an animal to the adoption event to cripple your rescue group with a lawsuit.

 Customer Service

We know how challenging it can be to keep your cool in this line of work. Between the never-ending list of animals in need, overwhelming vet bills and the sad stories we deal with on a daily basis, always providing calm and courteous service to infuriating customers can be challenging at best. But good customer service is essential in ensuring the success of your rescue group.

Email us at rescuecentral@humanesociety.org for advice on handling a tricky situation.

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