Management & Administration
Without good management your organization can quickly fall apart. Learn why managing your organization is just as important as managing your animal population.
Forming Your Team
You can’t do it alone. Building a solid staff, paid or volunteer, is essential to the growth and success of your rescue. And keeping your team from becoming overwhelmed is one of the best ways to keep your organization growing.
Creating and Implementing Standard Operating Procedures
Utilizing Standard Operating Procedures (SOP) is essential for running your organization smoothly. These provide structure and consistency and without them, you can't train your staff and volunteers or hold them to a standard of performance. The purpose of SOPs is to ensure a consistent and routine approach to actions that occur on a regular basis. Importantly, well-written SOPs provide guidance and limit the potential for mistakes.
- SOPs: Not an Alien Concept by Animal Sheltering magazine
- Medical SOPs: Lifesaving, Step by Step by Animal Sheltering magazine
- Creating SOPs from ASPCApro
- Implementing SOPs from ASPCApro
Preventing Compassion Fatigue and Burnout
Between the never-ending source of homeless animals to the abuse and cruelty we see on a daily basis, it’s easy to get overwhelmed with compassion fatigue. Make sure you take care of yourself and let others in your organization know if you need a break – they’ll understand because they’re going through the same thing.
- Feeding the Fire (Without Burning Out) from Animal Sheltering magazine
- Compassion Fatigue Awareness Project
- Compassion Fatigue and Burnout by Petfinder
- Burning Out on Behavior from Animal Sheltering magazine
- People Care Starts With You from Animal Sheltering magazine
- Choosing the Difficult from Animal Sheltering magazine
- Don't Believe Everything You Think from Animal Sheltering magazine
Risk Management – Protecting Your Organization
You know the expression, “an ounce of prevention is worth a pound of cure.” This is especially true when it comes to managing your rescue group. All it takes is one dog who bites an adopter’s child in its new home or one car accident while bringing an animal to the adoption event to cripple your rescue group with a lawsuit.
- Insurance: Covering Your Tail by Best Friends Animal Society
- Risky Business from Animal Sheltering magazine
- Worth the Risk from Animal Sheltering magazine
We know how challenging it can be to keep your cool in this line of work. Between the never-ending list of animals in need, overwhelming vet bills and the sad stories we deal with on a daily basis, always providing calm and courteous service to infuriating customers can be challenging at best. But good customer service is essential in ensuring the success of your rescue group.
- Customer Service for Shelters and Clinics by Jan Elster
- Client Service Standards Manual by San Francisco SPCA
- How Customer Service Works by Petfinder
- When the Adopters Show Up, Will Your Shelter Be Ready? by Petfinder and Maddie’s Fund
- Customer Service Dos and Don’ts Part I by Maddie’s Fund
- Customer Service Dos and Don’ts Part II by Maddie’s Fund
- Customer Service for Social Change by ASPCApro
- Service with a Smile by Animal Sheltering magazine
Email us at firstname.lastname@example.org for advice on handling a tricky situation.