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Maddie's Fund and Petfinder - Customer Service Do's and Don'ts, Part II

Maddie's Fund and Petfinder.com teamed up on a Customer Service Awards Program to provide cash and local publicity for groups with good customer service.

"Secret Adopters" called, emailed and visited a total of 120 shelters to see if staff provided helpful information about an available pet in a timely manner, or provided a quality shelter adoption experience. Read more in our downloadable, printable .pdf file.

Maddie's Fund - Customer Service Do's and Don'ts, Part II

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