Customer Service in Animal Facilities: Tips for Dealing with Clients
October 22 - 22, 2013, 1:00 PM - 2:00 PM EDT
Humane Society UniversityHumane Society University Webinar
Many people who choose to work with animals sheepishly or proudly confide that they like animals more than people. The reality is, however, that protecting and caring for animals is only half the job. Working well with people, whether they are clients, adopters, relinquishers, or visitors, is the unexpected, and sometimes challenging, other half. Recognizing that dealing with people in animal facilities can be emotionally difficult, this webinar will help participants understand the basic needs of customers, and what interactions are likely to create tension or anger in an encounter. Learn how to bring positive energy to each interpersonal exchange and how personal ego factors into customer service. Participants will also receive three "hot tips" for beginning and maintaining a sane, satisfactory relationship with customers so that the goal of ensuring animals' welfare is met. Save your seat and register today!