After nearly two years of research and lots of advice and input from other organizations, the Michigan Humane Society (MHS) decided to dramatically change its intake procedures. For many years, our open-admission policy was defined as taking in every animal brought to our doors at any time. It was not uncommon to receive more than 80 animals in one day at just one of MHS’s three animal care facilities. The stress on our team and the incoming animals was dramatic. We felt there had to be a better way to serve the animals in our communities.