We all know that one bad apple spoils the whole darn bunch. So why do we keep toxic volunteers and expect that their negativity won’t spread? Volunteers come to orientation as shiny, fresh apples ready to make a difference, and most stay that way throughout their service. A few, however, stay past their expiration date and threaten positive team dynamics. Learn strategies for reconnecting with toxic volunteers and returning to a productive partnership, techniques for realigning volunteers with your mission, and separation strategies that allow you to part with respect and kindness from volunteers who cannot find the joy and positivity they once had.


  • Liz Johnson | Director of Volunteer Experience, San Diego Humane Society
  • Kim Soto | CVA, Senior Director, Volunteer Engagement, San Diego Humane Society

Saturday, May 9 | 8:30 to 10am People Power Standard

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