Animal Care Expo Online on-demand is available through November 1, 2020

You’ll get to experience much of the same incredible content that would have been offered in San Antonio, including an exhibit hall. Plus, you can still earn continuing education credits. Register now!

If you’ve already registered for Animal Care Expo Online, log in here to view on-demand content until November 1, 2020. If you’ve registered within the last week, please wait for an email from us to confirm that you now have access to the conference.

This is an archived session from 2019.

Shelters and rescues often receive dogs from a variety of crisis situations, including the dog meat trade, puppy mills, hoarding cases and other cruel circumstances. Many of them will suffer from shy and fearful behavior. We will discuss some examples of these crisis situations and the resulting behaviors we see in many of the animals. We will walk through what it takes to ensure the best chance of success for these dogs both in your shelter or rescue and in the home. Attendees will learn a variety of environmental and active enrichment techniques that have proven successful in helping these animals. We’ll also talk about how to prepare adopters for what life will be like living with one of these dogs.

  • This program has been approved for 1.5 hours of continuing education credit for NACA members.
  • This program has been approved for CCPDT credits: 1 CEU for trainers and 0.5 CEUs for behavior consultants.


  • Heather Hatt | Manager, Lynne Glennon Sanctuary for Senior Goldens and Puppy Mill Survivors
  • Abbie Hubbard | Consultant, Animal Behavior and Placement, HSI
  • Lisa Jagielski | Intake Manager, Trainer, Delaware Valley Golden Retriever Rescue
  • Adam Parascandola | Senior Director, Animal Protection and Crisis Response, HSI

Tuesday, April 16 | 2 to 3:30pm Behavior Level 1

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