The Kentucky Humane Society’s helpline serves over 14,000 clients annually. We always begin by saying to callers, “Tell me a little more.” Encouraging people to share their circumstances and barriers provides the opportunity to help them keep their pets. The data we’ve collected through the hotline has led to grants and allowed us to better meet the needs of local pet owners. This session will give you the tools to implement pet retention initiatives at your organization, and track and report the data from your efforts. Whether you are looking to simply adjust your conversation with those calling to surrender pets or create or improve your own helpline, this session will bolster your organization's pet retention efforts.


  • Shelby Schulz | MPA, Pet Resource Manager, Kentucky Humane Society

Saturday, May 9 | 8:30 to 10am Standard

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