Have you ever been yelled by a citizen while conducting an investigation or helping a customer at the animal shelter? Did you say something that made the situation worse? Have you ever needed to call for a police officer or a supervisor to help you with a verbally combative person? This lecture was designed from techniques like verbal judo, crisis intervention and mediation. We will look at how your body language, tone and the words you use dictate the flow of your interaction and how to make an argumentative person become polite and respectful.
This program has been approved for 1 hour of continuing education credit for NACA members.
- Daniel Ettinger | Animal Protection Officer II, Denver Animal Protection
Friday, May 8 | 3:15 to 4:15pm In the Field Advanced