Animal Care Expo 2020

After an exhaustive process of due diligence conversations and staff preparation efforts regarding the COVID-19 pandemic, we have come to the difficult decision to cancel Animal Care Expo 2020 on May 6-9 in San Antonio, TX. We know this message is not the one many of you were hoping to receive. For others, it may be the challenging and difficult decision you hoped the HSUS might reach. Please know that all of you reading this message are in our thoughts.

It is with deep regret that we must make this unfortunate announcement, and we invite you to click the button below to read on and learn more about the decision to cancel and next steps.

Have you ever been yelled by a citizen while conducting an investigation or helping a customer at the animal shelter? Did you say something that made the situation worse? Have you ever needed to call for a police officer or a supervisor to help you with a verbally combative person? This lecture was designed from techniques like verbal judo, crisis intervention and mediation. We will look at how your body language, tone and the words you use dictate the flow of your interaction and how to make an argumentative person become polite and respectful.

Continuing Education

This program has been approved for 1 hour of continuing education credit for NACA members.

Presenter

Friday, May 8 | 3:15 to 4:15pm In the Field Advanced

More In the Field sessions