Job Description

Job Summary:
Performs reception functions; answers telephone calls and greets visitors; ascertains nature of business, directs callers/visitors to appropriate personnel, and records/relays messages; retrieves messages from voice mail or answering machine; initiates and returns calls as necessary; relays calls/messages via base radio.

Performs customer service functions; provides information/assistance regarding department/division services, activities, locations, procedures, documentation, fees, or other issues; distributes forms/documentation as requested; responds to routine questions or complaints; researches problems/complaints and initiates problem resolution.

Receives moneys in payment of various taxes, penalties, fees, or services; records transactions and issues receipts; posts payments into computer; counts and maintains cash drawer; balances revenues and forwards revenues as appropriate.

Coordinates calendar activities for the department; schedules appointments, meetings, inspections, hearings, or other activities; updates calendar on a regular basis and notifies parties involved of changes.

Writes work orders to report problems or request repair/service; discusses problems/complaints with requesting party; forwards work orders to appropriate service personnel; monitors status of open work orders; maintains files of closed work orders.

Operates fax machine to send/receive documentation; transmits faxes on behalf of department/division staff; distributes/delivers incoming faxes to appropriate personnel; replenishes paper supply in fax machine as needed.


Assignment to Animal Shelter may include the following additional duties and qualifications:

Assists with adoptions, owner relinquishments and other transactions; receives payments and donations via cash or credit card;

Maintains and updates animal pictures and applicable information in the computer system.

Traces animal identification/microchip information; notifies animal owners of the impoundment of their pet.

Retrieves inquiries, questions and related information from the county Animal Shelter website; routes inquiries/information to the appropriate team member.

Maintains lost and found animal database; updates information daily.

Maintains facility lobbies assuring they are clean, orderly and professional in appearance.

Works collaboratively with the Veterinary Technician to establish and maintain a list of rescue animals available to adoption partners.

Assists in the cleaning and disinfection of the adoption cat areas as needed.
Experience with handling animals and/or working in an animal care environment is required.


Minimum Qualifications:
High school diploma or GED; supplemented by one (1) year previous experience and/or training involving general office work, customer service, cashiering, basic bookkeeping, record/file maintenance, personal computer operations, and experience in area of assignment; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
May require possession and maintenance of valid State of Georgia Notary Public certification.
Duties involving handling of cash funds may require ability to be bonded.
Typing speed of 30 words per minute required.

This is a full time job

Contact Information

Job Contact Details

Alexandra Watkins
Personnel Services Specialist
678-513-5852

Closing Date: Wednesday, December 25, 2019

Posting Date:

Closing Date:

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