Job Description

At Nevada Humane Society, our mission is to care for pets, find them homes, and save lives because we believe that all pets deserve a happy, healthy life. The Adoption Manager achieves this mission and vision by overseeing adoptions, meeting adoption goals, ensuring quality customer service, and scheduling, coordinating and supervising staff and volunteers.

The role manages public and staff interactions, the Animal Help Desk and animal admissions, community service, the pet food assistance program, and in-shelter money receipts.

Essential Job Functions:
• Ensure that Adoptions staff are trained in all procedures and policies
• Actively oversee staff for delivery of quality customer service in accordance with organizational policies
• Actively provide feedback to and motivate staff
• Ensure that adoption goals are met
• Ensure that Help Desk and admission interactions keep animals in homes
• Assist customers with high-quality customer service
• Oversee the care of small animals including rabbits, gerbils, hamsters, rats, ferrets, birds, and reptiles
• Resolve problems and address customer dissatisfaction
• Use shelter management software, ensuring accurate records
• Manage and track off-site, special events, and promotions adoptions
• Work with Marketing & Events staff on events/promotions
• Assist with foster care as needed
• Maintain knowledge of animal behavior and health and ways to make good matches and keep animals in homes
• Monitor health of animals, immediately reporting any health problems or conditions
• Treat all animals humanely and with compassion
• Contribute to effective teamwork
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities; duties, responsibilities and activities may change at any time with or without notice.

Minimum Qualifications:
• Bachelor’s Degree in a related field
• 4 years of animal sheltering experience may be considered in lieu of degree
• 3-5 years’ management/supervisory experience preferred
• Retail/sales management experience a plus
• Valid CA or NV Driver’s license and ability to pass Nevada Humane Society Motor Vehicle Report criteria and current auto insurance
• Obtain and maintain a current Nevada Euthanasia License

Knowledge, Skills, and Abilities:
• Enthusiastic support of no-kill philosophy
• Strong interpersonal and management skills
• Excellent written and oral communications skills
• Strong organizational and computer skills
• Flexibility and ability to multi-task
• Ability to remain pleasant and calm in stressful situations
• Ability to turn people down without becoming aggressive or unpleasant
• Knowledge of animal behavior and common medical conditions
• Initiative to work with minimal supervision and direction
• Maturity, good judgment and a professional appearance
• Strong problem solving skills, focusing on finding solutions
• Comfort and ability to work with animals of unknown disposition

Physical Requirements:
• Physical ability to walk and/or stand on your feet throughout workday
• Ability to lift and move objects and animals weighing up to 50 pounds and to humanely restrain animals when necessary
• Physical ability to engage in repetitive motions, to hear, and to see

**We want to make employees aware that from time to time we euthanize animals who are sick or injured or dogs who have displayed aggressive tendencies.

If you are interested, please review the full description and apply at

This is a full time job

Contact Information

Job Contact Details

Megan Barrenchea
HR Director

Closing Date: Monday, November 30, 2020

Posting Date:

Closing Date: