Job Description

Essential and Primary Duties/Responsibilities include:

Facilitating the complete adoption process according to Best Friends standards and philosophy to include: surveys, checklists, agreements, dog meet dog intros, screenings, medical records, written correspondence, email, and phone calls.
Ensuring all volunteers are trained in all policies and procedures of Best Friends Animal Society, and that they deliver quality customer service, including assisting all clients with finding appropriate pets by facilitating introductions to appropriate animals and disseminating appropriate information.
Answering of client inquiries through the adoption team primarily including but not limited to: answering the phone and basic questions from the public and appropriately directing calls to other team members when relevant, checking voice mail messages and overseeing call backs and information is delivered to appropriate staff as well as respond to general email inquiries.
Assisting with in-house adoption promotions and events as needed including ensuring the Best Friends New York PAC is decorated to fit said event.
Transporting to and from shelter locations and veterinary offices throughout the 5 boroughs. Occasionally transport out of state is required.
Providing high quality customer service to people who visit or call Best Friends Animal Society as well as resolving problems and addressing any client dissatisfaction.
Adhering to and being acquainted with written policies, procedures, protocols, forms and training materials for adoptions, client service and adoption trials (Obtain approvals as needed.)
Keeping animal records current with information which will help place animals into suitable homes, foster homes or rescue including entering past and current medical examinations, observations and behavior notes in PetPoint as needed.
Utilizing shelter management software to effectively and efficiently track animals coming to and going from the shelter and updating files as required including tracking adoptions for coalition members and communicating with partners when an animal is adopted.
Maintaining an inventory of all adoption pet food and supplies including but not limited to: retail items, adoption tags, paper, pens, surveys, checklists, one-sheets and adoption packets, as well as filing and tracking of adoption surveys, checklists and contracts in accordance with NY law and Best Friends Animal Society policy
Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.

This is a full time job

Contact Information

Job Contact Details

Kim Heenan
Senior Manager, Recruiting

Closing Date: Friday, March 13, 2020

Posting Date:

Closing Date: