Position: Assistant Director of Operations
Job Status: Exempt
Reports to: Director of Operations
Assists the Director of Operations in their management and oversight of all operational departments
including Adoptions, Foster Care, Population Management, Rescue, Animal Care, Behavior and
Community Cat Program. In conjunction with the Director of Operations assesses operational
effectiveness and implements measures to improve and enhance organizational operations. Ensures
compliance with policies, data reporting/analysis, and adherence to approved budgets.
Essential Duties and Functions:
Direct reports include but are not limited to: Adoptions Manager, Foster Manager, Population &
Rescue Manager, Animal Care Manager, Behavior Manager, and Community Cat Manager.
Serves as the Director of Operations in his/her absence.
Works with the CEO, COO, and Director of Operations to establish goals, guidelines, staffing
levels, protocols, and best practices for operational areas.
Plans, organizes, and oversees all day--to--day operations to ensure that tasks are completed to
coincide with the organization’s mission and goals.
Leads staff discussions regarding placement decisions, legal issues, and animal-related decisions.
In conjunction with the Director of Operations, develops and maintains shelter statistics providing
weekly and monthly reporting to staff, the Executive Leadership team and CEO. Ensures accuracy
of shelter records.
In conjunction with the Director of Operations, oversees the hiring and training of new staff and
regularly reviews and evaluates job performance. Responsible for assuring that proper policies
and procedures are followed.
Implements good leadership and team--building strategies to ensure a competent, committed and
productive team working in a supportive environment.
Manages the shelter population and ensures shelter animals are moved through the system
efficiently and given a high quality of care including stress reduction, sociability, proper nutrition,
behavior modification, special needs, etc.
Maintains positive, effective communications and relationships between staff, volunteers,
customers, community partners, and other animal welfare organizations.
In conjunction with the Director of Operations, analyzes statistical data to develop new strategies,
and determine trends in the animal welfare industry. Assists in developing strategies to increase
adoptions, decrease length of stay and meet organizational goals.
Responds to complaints from customers, employees and volunteers and ensures staff is
communicating accurately and practicing good customer service. Diagnoses and develops viable
solutions to solve problems.
In conjunction with the Director of Operations, conducts staff meetings to review procedures,
workplace issues and shares ideas to improve any current issues within the organization.
In conjunction with the Director of Operations, reviews departmental budgets and sets the
standard for strategic goals and objectives of operations.
In conjunction with the Director of Operations, manages all protective custody animals in care
and serves as the liaison with Albemarle and Charlottesville Animal Control agencies.
Assists the development department with grant tracking, information, and statistics as needed.
Performs other duties as assigned.
Physical Requirements & Work Environment:
Ability to lift and transport items weighing up to 65 pounds.
Ability to handle animals effectively and humanely.
Have a high level of manual dexterity.
The ability to bend and squat.
The ability to stand and sit for significant periods of time.
Exposure to disinfectant solutions and zoonotic diseases.
Subject to animal bites and scratches.
Consistently exposed to animals and animal allergens under conditions with limited alternatives
Daily hours and days of the week may vary according to the needs of the organization. May require
evening, holiday and weekend work hours.
A four-year undergraduate college degree required.
The ideal candidate must demonstrate a sincere commitment to the lifesaving philosophy and
Must possess excellent communications and project management skills.
Must be able to safely and compassionately handle and work with all cats and dogs, including those
with medical and/or behavioral challenges.
Must have strong organizational skills and the ability to coordinate a project with multiple and often
Must be highly motivated, with strong communication skills and a professional manner.
Must have a strong knowledge of animal care giving with the ability to identify medical and behavioral
characteristics of dogs and cats.
Computer literate: MS Office, Shelterbuddy, Internet, Google docs and email.
Prior animal welfare management experience, preferably in a shelter environment.
Proven leadership and management skills with at least 3--5 years of management of a team.
Excellent skills in effective communication and conflict resolution.
Ability to work on multiple tasks with interruptions in an energetic environment with the
pressure of periodic heavy workloads.
Ability to anticipate and identify problems and needs and solve them and/or communicate
Ability to maintain a professional stance and preserve cordial, productive relationships while
maintaining confidentiality pertaining to privileged administrative and operational information.
Valid Virginia Driver’s License required.
Must be comfortable safely driving all SPCA transport vans and Compassionate Care-A-Van, abiding
by all traffic laws.
This is a full time job
Job Contact Details
Closing Date: Thursday, September 24, 2020